A Teller II has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Serves customers quickly, accurately, efficiently and confidentially according to South State Bank Service Standards.
Knows and understands the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure and a simple definition of each service offered.
Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
Presents a neat and professional personal appearance, in accordance with bank policy.
Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
Performs the following teller duties:
Processes transactions for savings, checking, and loan accounts
Maintains a neat and orderly work area
May assist in guiding and training new tellers
May allow customers access to safe deposit boxes
Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures
Sells certified checks within assigned limits
Balances transactions on a daily basis
May service/balance ATM
May utilize the branch capture system
Knows and follows policies and procedures in completing transactions, minimizing operational errors and maintaining a proper work flow.
Knows and follows the branch's security and audit procedures and understands the function and operation of the security devices.
TELLER II FUNCTIONS
More than 18 months experience
Demonstrated expertise in the Teller I job function and demonstrates willingness and ability to perform the duties of the Teller II position
Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Education: High School Diploma
Experience: Cash Handling, Sales, Customer Service; Previous banking experience preferred
Knowledge:Good interpersonal skills, good computer skills, ability to read, write, speak and understand English
New Employee Orientation
Teller Training and Relationship Skills
Annual Regulatory Compliance training
This position does not have supervisory responsibilities.
PHYSICAL DEMANDS/WORK ENVIRONMENT
This position does not require travel.
To be eligible to apply for an open position, a team member should:
Have completed a minimum of one (1) year of continuous employment in their present position. (Team members who have advanced in the same job through a career progression at the same branch i.e. Teller I promoted to Teller II or a Customer Care Rep I promoted to Customer Care Rep II, for job posting purposes, will be considered as having continuous employment in their present position.)
Meet the minimum qualifications for the positions
Not be on probation or on a final written warning
Not have another posting application submitted
Be employed as a full time or part time employee
Interested internal candidates are required to notify their supervisor prior to applying for an open position. For more information on these policies, see pgs. 46-47 of Team Member Manual.
South State Bank