Teller II - Okeechobee

South State Bank Okeechobee , FL 34972

Posted 2 months ago

SUMMARY/OBJECTIVES

A Teller II has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Serves customers quickly, accurately, efficiently and confidentially according to South State Bank Service Standards.

  • Knows and understands the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure and a simple definition of each service offered.

  • Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.

  • Presents a neat and professional personal appearance, in accordance with bank policy.

  • Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.

  • Performs the following teller duties:

  • Processes transactions for savings, checking, and loan accounts

  • Maintains a neat and orderly work area

  • May assist in guiding and training new tellers

  • May allow customers access to safe deposit boxes

  • Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures

  • Sells certified checks within assigned limits

  • Balances transactions on a daily basis

  • May service/balance ATM

  • May utilize the branch capture system

  • Knows and follows policies and procedures in completing transactions, minimizing operational errors and maintaining a proper work flow.

  • Knows and follows the branch's security and audit procedures and understands the function and operation of the security devices.

TELLER II FUNCTIONS

  • More than 18 months experience

  • Demonstrated expertise in the Teller I job function and demonstrates willingness and ability to perform the duties of the Teller II position

  • Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities

OTHER DUTIES

  • Accepts other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • Education: High School Diploma

  • Experience: Cash Handling, Sales, Customer Service; Previous banking experience preferred

  • Knowledge:Good interpersonal skills, good computer skills, ability to read, write, speak and understand English

TRAINING REQUIREMENTS/CLASSES

  • New Employee Orientation

  • Teller Training and Relationship Skills

  • Annual Regulatory Compliance training

ADDITIONAL TRAINING

  • Additional training may be required dependent upon experience.

SUPERVISORY RESPONSIBILITY

This position does not have supervisory responsibilities.

PHYSICAL DEMANDS/WORK ENVIRONMENT

  • Must be able to lift up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

TRAVEL

This position does not require travel.

To be eligible to apply for an open position, a team member should:

Have completed a minimum of one (1) year of continuous employment in their present position. (Team members who have advanced in the same job through a career progression at the same branch i.e. Teller I promoted to Teller II or a Customer Care Rep I promoted to Customer Care Rep II, for job posting purposes, will be considered as having continuous employment in their present position.)

  • Meet the minimum qualifications for the positions

  • Not be on probation or on a final written warning

  • Not have another posting application submitted

  • Be employed as a full time or part time employee

Interested internal candidates are required to notify their supervisor prior to applying for an open position. For more information on these policies, see pgs. 46-47 of Team Member Manual.

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Teller II - Okeechobee

South State Bank