Provides exceptional Customer service by meeting all Customer demands as they relate to more complex inquiries, with the support of more experienced personnel.
Trains and acts as a mentor to new Tellers.
Assist Head Teller or Assistant Head Teller with daily duties as directed by management.
May assist in the preparation of Store Huddles.
Performs advanced transactions, including foreign exchange, Bank Secrecy Act (BSA), reporting and correcting discrepancies. Balance Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary.
Adheres to safe deposit box procedures/ operations and guidelines.
Establishes and solidifies Customer relationships by providing legendary Customer Service based on Guiding Principles, CWI, Think SMART and WOW! Shop criteria.
Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services.
Must be eligible for employment under regulatory standards applicable to the position.
The TD Bank Teller II processes Customer transactions face-to-face for a variety of routine to more complex financial transactions including but not limited to check cashing, withdrawals, and deposits. This job is responsible to balance cash drawers and assists Customers with basic product information. Teller II have responsibility to assist in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions while providing legendary Customer Service in addition to recognizing referral opportunities.
High school diploma or GED.
1-2 years related experience required.
Superior Customer service skills.
General Math skills.
Ability to provide one on one instruction.
Strong organizational skills and detail orientation to handle multiple tasks in a fast paced environment.
Excellent communication skills with ability to be concise, clear, and consistent.
TD Bank Group