Teller I

United Community Bank Waynesville , NC 28785

Posted 3 months ago

Reports To: Head Teller or Teller Supervisor

Direct Reports: N/A

Salary Grade: 4

SUMMARY: Provides a variety of financialtransactions and services to customers, helps with questions and

banking needs, andidentifies opportunities to offer customers new or improved UCB products andservices.

Essential elements of the

Teller I position is to ensure transactions are handled accurately and timely,to safeguard

bank and customer assets byfollowing procedures, and to build customer relations through excellentservice.


  • High School Diploma or equivalent

  • Above average verbal and communication skills

  • Basic math and reasoning skills

  • Attention to detail

  • Excellent work ethic and time management skills

  • Ability to exercise good judgment and learn detailed procedures

  • Good computer skills and ability to operate standard office equipment

  • Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.


  • Successfulcompletion of the new hire teller curriculum and UCB Mentor Program

  • Successfulcompletion of annual BVS training

  • Participation inApplication System Support training for Navigator and Director, and any othernecessary training as assigned

  • Participation inmonthly teller conference calls

  • Optionalcompletion of the UCB Certified Teller Program


  • Understand and successfully perform paying and receiving responsibilities

  • Maintain accuracy in the processing and handling of transactions

  • Verify amounts of transactions to ensure accuracy and place holds if necessary

  • Follow check cashing guidelines and examine checks for proper endorsement

  • Adhere to operator limits and request Supervisor's approval when necessary

  • Successfully perform split deposits and other teller transactions

  • Issue official checks

  • Redeem Savings Bonds

  • Process cash advances

  • Process night deposits

  • Accept loan payments and skip payments

  • Verify and package coin and currency

  • Balance cash drawer on a daily basis and report any discrepancies to the supervisor

  • Stock the teller station with counter tickets, supplies, etc.

  • Assist with branch capture responsibilities

  • Adhere to all security procedures and follow operational bulletins

  • Properly document in the monetary instrument log

  • Complete CTR Referral forms

  • Process payments such as safe deposit box rentals and utility payments if applicable

  • Prepare courier bags/Fed Ex courier packages

  • Work drive-in when necessary

  • Assist in ATM responsibilities

  • Participate in United's core deposit initiative; make referrals when appropriate

  • General working knowledge of 360 View

  • Good understanding of "Voice of the Customer" program via CSP site on Uconnect

  • Handle each transaction with care, sensitivity, and confidentiality

  • Present oneself as a shining example of extraordinary service

  • Other duties as assigned

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Teller I

United Community Bank