Teller I - 20Hrs

TD Bank Group Pittsfield , MA 01202

Posted 3 weeks ago

Job Requirements

  • Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.

  • Generally resolves problems independently, escalating more difficult issues to management.

  • Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verify currency, balancing cash drawer, night deposits, correct discrepancies and make necessary adjustments. Balance Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary.

  • Adheres to safe deposit box procedures/ operations and guidelines.

  • Establishes and solidifies Customer relationships by providing legendary Customer Service based on Guiding Principles, CWI, Think SMART and WOW! Shop criteria.

  • Educates and engages Customers in conversations regarding their current and future financial needs and educates Customers about Bank products and services.

  • Expected to service both lobby and drive-thru Customers.

  • May assist in the preparation and development of the Stores Sales Plan. Recognizing referral opportunities and initiating.

  • Must be eligible for employment under regulatory standards applicable to the position.

Job Description

The TD Bank Teller I processes Customer transactions face-to-face for a variety of routine to more complex financial transactions including but not limited to check cashing, withdrawals, and deposits. This job is responsible to balance cash drawers and assists Customers with basic product information. Teller I have responsibility to assist in exceeding service goals by minimizing Customer wait times and accurately and efficiently processing Customer transactions while providing legendary Customer Service in addition to recognizing referral opportunities.

Qualifications

  • High school diploma or GED.

  • 1 year related experience preferred.

  • Superior Customer service skills.

  • General Math skills.

  • Detail orientated and able to function in a fast-paced and changing environment.

  • Excellent communication skills with ability to be concise, clear, and consistent.

Employment Type

Regular


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Teller I

Berkshire Bank

Posted 6 months ago

VIEW JOBS 12/11/2019 12:00:00 AM 2020-03-10T00:00 Division: Retail Banking Department: Pittsfield - Allendale Reports to: Branch Officer Status: Non-Exempt Grade: 4 Location: 39 Cheshire Road, Pittsfield, MA Purpose/Objective: Performs a wide variety of customer service operations and general clerical duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as Bank's main point of customer contact; maintains working knowledge of established policies and operating procedures. Makes customer referrals in defined areas. Key Accountabilities: 50% Teller Duties: * Executes an extensive variety of customer transactions in accordance with Bank policy and procedures. * Maintains working knowledge of all products offered by the Bank and corresponding policies and procedures. * Maintains working knowledge of all banking regulations. * Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines. * Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the customer. * Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments. May assist with branch capture of teller work and cash letter reports as needed. * Provides back up and support to Teller Supervisor tasks as needed. * Available to work Saturday hours as required. 50% Customer Service: * Handles routine customer issues while executing excellent customer service principles. Identifies appropriate area to refer more complex issues and/or problems. * Demonstrates excellent customer service skills at all times to promote positive image for bank through face to face communication and telephone etiquette. * Cross-sells and refers non-traditional bank products e.g. insurance & investments to meet established goals. Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties Prerequisites: To advance from the introductory stage of the Teller I level a Teller must: * Score minimum of 80% on Teller I Skills Assessment * Meet balancing requirements * Receive satisfactory 90-day manager performance review Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act, if applicable. Education: * High School Diploma or equivalent Experience: * Prior teller experience preferred * Prior customer service experience preferred * Cash handling experience Skills & Knowledge: * Customer service skills * Communication skills * Basic computer skills * Interpersonal skills Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Berkshire Bank Pittsfield MA

Teller I - 20Hrs

TD Bank Group