Handle all phases of teller operations, including savings, demand deposits and loan payments. Requires extensive knowledge of bank operations.
1.Complete a 90-day teller training program
2.Strive to score a 3 on teller scorecard
Essential Duties and Responsibilities
1.Customer Service- Responsible for adherence of employees to service quality standards.
2.Control/Compliance-Helps ensure transactions are processed in compliance with federal, state and bank requirements; ensures that all tellers receive appropriate and consistent training.
3.Regular Attendance Required. The employee will be expected to work the hours scheduled by the Department Supervisor in order to support and maintain the daily functions of the Office or Department.
Accept demand deposits
2.Accept savings deposits
4.Accept loan payments
5.Accept payments on collection items
Balance cash drawer
7.Verify cash amounts
8.Provide additional customer service including, but not limited to, bank treasurer's checks, personal money orders, savings bonds, travelers' checks, certified checks, stop payments and certificates of deposit.
9.Promote the bank's services and cross-sell bank products
10. Make concentrated effort to solve customer problems.
11. Complete other tasks as assigned
12. Staff will be accountable to maintain compliance with consumer laws and regulations as applicable.
1.Responsible to the Head Teller for the fulfillment of functions and responsibilities.
2.Will have extensive contact with customers and the public, and is to conduct relationships in a manner that will enhance the overall marketing effort of the bank.
Will be expected to uphold the Community Involvement Action Plan of the Heritage Bank. The purpose being to fulfill our responsibility of helping meet the needs of the communities in which we operate.
Must be able to perform the following Essential Functions or Tasks:
1.Sit or stand for long periods of time
2.Answer the telephone
3.Type or work at a computer most of the day
4.Look at a computer monitor for long periods
5.Communicate with good oral and written skills
6.Read, speak and comprehend English
7.Lift, carry, push or pull up to 55 pounds
8.Ability to analyze and interpret data
9.Operate small office equipment: printer, fax, copier, etc.
10. Work in a climate controlled environment
Hopfed Bancorp, Inc.