Salary Grade: Pay Grade 1 - Salary consideration given for previous experience
Reports to: AVP, Human Resources Manager
Date: Job Description
The purpose of this position is to provide prompt, efficient and friendly service to customers involving the receipt and payment of cash. The teller is part of Branch Operations and reports to the Control Teller or Senior Control Teller. Strong clerical abilities and professional relationship with the customers are a must. Is a Customer-oriented and service-conscious individual. The incumbent is relatively inexperienced in both banking as well as in the teller function.
Compliance with bank policies and procedures related to assigned duties.
Treat every customer with the highest level of professionalism and provide exceptional customer service.
Assist in identifying internal sales opportunities (i.e., data mining)
Identify and discuss 3 sales opportunities per week on existing accounts with the Branch Manager.
Completion of all required internal training programs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Receive cash and/or checks for deposit to checking, savings accounts, taxes withheld payment for installment loans, Master Card/Visa, mortgage payments; open and receive payments for Christmas Club accounts; issue money orders, and cashier's checks. Collect late charges and fees where applicable. Process night deposits.
Cash checks in accordance with bank policy. Pay MasterCard/Visa cash advances and savings withdrawals; cash savings bonds. Receive payment for collection items, safe deposit rentals and other miscellaneous items.
Recognize customer needs and suggest appropriate services of the bank. At customer's request, prepare printouts from terminal of customer account transactions.
Balance ATM and Master Card/Visa machine.
Prepare currency for vault and enter daily debit and credit transactions in vault register. Mutilate and strap currency; separates and rolls coin, and distribute excess coin and currency to vault teller.
Responsible for setting the alarm for the branch
Prepare teller summary sheets, certified check, currency transaction, and CTR reports.
Audit vault, put stop payment on checks, and answer the phone.
Order Supplies for the branch
Complete change of address forms for customers
Pull reports for the branch
Perform other duties as assigned in relation to above mentioned duties and responsibilities.
Ethics/Integrity: Knowledge of practices, behaviors, applicable laws, rules and regulations governing proper business conduct.
Adaptability: Knowledge of successful approaches, tools and techniques for dealing with changes and adapting to a changing environment.
Customer Service: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
Productivity: Manages workload, works efficiently, meets goals and objectives.
Quality: Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve products/services.
Cooperation: Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.
No supervisory responsibilities
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work:
Some flexibility in hours is necessary based on the location assignments, but the employee must be available during the "core" work hours of 8:30 a.m. to 4:30 p.m. Monday through Friday and must work 37.5 hours each week to maintain full-time status. Saturday hours are required for all retail staff, usually once every 3-4 weeks, but this schedule could be adjusted for coverage needs.
Travel for this position is requires travel from location to location and for meetings/training.
Required Education and Experience:
High school graduate or equivalent.
Preferred Education and Experience:
Generally, less than two years of banking or related experience.
Strong clerical skills, good communication skills and professional appearance are necessary for this position. Proficiency with a computer, adding machine, copier, fax machine, and other office equipment are required. The ability to learn EzTeller, Premier and sales tracking systems.
Community Bank is an equal employment opportunity employer. It is the policy of Community Bank to afford equal employment opportunity and to recruit, select, hire, train, transfer, and promote individuals in all job titles regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, Vietnam era veteran, disabled veteran, or other eligible veteran status.
CB Financial Services, Inc.