Teller / Customer Service Rep

New York Community Bancorp, Inc. Howard Beach , NY 11414

Posted 1 month ago

$1,000 Sign-On Award eligible to qualified EXTERNAL candidates who have been presented with an offer of employment. Active NYCB employees are not eligible for this payment. Sign-On Award is payable following the completion of 6 months of employment with NYCB. Monetary awards of this nature are treated as supplemental income and taxed accordingly.

JOB SUMMARY

A Teller/Customer Service Rep. (Financial Services Associate) is responsible for providing customers with high quality, prompt, and professional financial services. As a single point of contact, performs a variety of customer banking transactions and provides quality service to existing and new clients in accordance with the rules, regulations, and guidelines of the Bank. Participates in the development of client relationships by cross-selling banking products and services as appropriate.

ESSENTIAL FUNCTIONS

  • Processes all customer related financial transactions in accordance with the rules, regulations, and guidelines of the Bank.

  • Opens new accounts that include but are not limited to savings, checking, certificates and IRAs according to customer needs. Accurately prepares all required documents for completing the transaction.

  • Answers inquiries and provides information to customers in person, by telephone and by mail on various accounts and other bank services. Assists customers with routine issues and refers to management staff if necessary.

  • Assists in the achievement of branch sales goals by developing, setting and achieving personal sales and referral goals.

  • Proactively solicits and promotes new business by actively selling Bank products, conducting sales activities and referring business to other units of the Bank.

  • Develops new and expands existing client relationships by identifying current and potential client needs and by cross-selling Bank products, participating in business development and CRA related activities.

  • Processes various customer transactions including but not limited to cash, check and ATM deposits, withdrawals, check cashing, account closeouts, loan payments; issues bank checks, and U.S. Savings Bonds redemption. Balances cash drawer and prepares daily proof/settlement.

  • Services customer accounts, executes changes of address, ATM claims, and all other account servicing requests.

  • Opens vault and verifies cash shipments in conjunction with leadership team member. Assists with ATM settlement.

  • Provide an exceptional customer experience by utilizing Bank service standards.

  • Performs special projects, and additional duties and responsibilities as required.

  • Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.

EDUCATION AND EXPERIENCE

  • High school diploma or equivalent.

  • Retail sales, customer service, cash handling experience preferred.

OR

  • Minimum of one (1) year of experience in a process-driven role handling credit or financial transactions such as; billing analyst at a medical facility, auto dealership, insurance practice or other comparable experience.

KNOWLEDGE, SKILLS AND ABILITIES

  • Computer literate with general proficiency in an application such as; billing, invoicing, cash management or other workflow application.

  • Customer service focused.

  • Detail oriented.

  • Demonstrated multitasking skills.

  • Strong communication skills.

  • Critical thinking skills.

  • Ability to work well in a team environment.

Based in Hicksville, NY, New York Community Bank, a Division of Flagstar Bank, N.A. (NYCB), services customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. NYCB serves customers through over 235 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves.

To learn more about the NYCB visit us at www.MyNYCB.com .

Help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around! Be sure to let them know how they can become a part of the NYCB family.

NYCB is an equal opportunity employer that prohibits discrimination on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information and any other classification protected by applicable federal, state, or local law or ordinance.

This policy against discrimination applies to all terms and conditions of employment including, but not limited to: recruitment and selection, and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. NYCB will consider reasonable accommodations for employees and applicants with disabilities, as well as accommodations that are necessary for an employee to practice their religious faith.

Howard BeachEnglishMonday to Saturday


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Barista Store 07492 Howard Beach

Starbucks

Posted 4 weeks ago

VIEW JOBS 1/10/2023 12:00:00 AM 2023-04-10T00:00 <p>Join us and inspire with every cup!</p><p>At Starbucks, it's all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and our communities to make a positive impact every day. We believe in working together to make a difference and in celebrating our shared success, which is why we call ourselves Starbucks &quot;partners.&quot; Starbucks is a place of warmth and belonging, where everyone is welcome, and we value the unique experiences that each partner brings to our team!</p><p>As a Starbucks barista, you'll create the Starbucks Experience for our customers through excellent service and expertly-crafted products. You'll be in an energetic store environment where you'll have the ability to master your food &amp; beverage craft, work alongside friends and meet new people every day. A cup of coffee and smile can go a long way, and we believe our baristas have the power to be the best moment in each customer's day. True to Our Mission &amp; Values, working together we can inspire and nurture the human spirit one person, one cup and one neighborhood at a time.</p><p>You'd make a great barista if you:</p><ul><li><p>Consider yourself a &quot;people person,&quot; and enjoy meeting others.</p></li><li><p>Love working as a team and appreciate the chance to collaborate.</p></li><li><p>Understand how to create a great customer service experience.</p></li><li><p>Have a focus on quality and take pride in your work.</p></li><li><p>Are open to learning new things (especially the latest beverage recipe!)</p></li><li><p>Are comfortable with responsibilities like cash-handling and store safety.</p></li><li><p>Can keep cool and calm in a fast-paced, energetic work environment.</p></li><li><p>Can maintain a clean and organized workspace.</p></li><li><p>Have excellent communications skills.</p></li></ul><p>From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock &amp; savings programs like our equity reward program, Bean Stock. What's more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.</p><p>Benefit Information</p><p>Summary of Experience</p><ul><li>No previous experience required</li></ul><p>Basic Qualifications</p><ul><li><p>Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation</p></li><li><p>Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays</p></li><li><p>Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation</p></li><li><p>Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication</p></li><li><p>Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients</p></li><li><p>Available to perform many different tasks within the store during each shift</p></li></ul><p>Required Knowledge, Skills and Abilities</p><ul><li><p>Ability to learn quickly</p></li><li><p>Ability to understand and carry out oral and written instructions and request clarification when needed</p></li><li><p>Strong interpersonal skills</p></li><li><p>Ability to work as part of a team</p></li><li><p>Ability to build relationships</p></li></ul><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.</p><br> Starbucks Howard Beach NY

Teller / Customer Service Rep

New York Community Bancorp, Inc.