Teller CSR PT

Bank OZK Conway , AR 72034

Posted 2 months ago

Basic Qualifications:

  • 0-6 months cash handling experience

  • Minimum six (6) months customer service experience

  • Minimum six (6) months sales experience is preferred but not required

  • 0-2 years of previous banking experience

  • High school diploma or equivalent

  • Associate or bachelor's degree preferred, but not required

Job Purpose and Scope:

Serves existing and new customers by providing the kind of exceptional customer service which makes people want to do business with Bank OZK. Participates in business development through the attraction of new customers and recognizing the additional banking needs of current customers.

Essential Job Functions:

  • Recognize the banking needs of customers and fulfill those needs by answering inquiries; informing customers of new services and product promotions; and striving to become our customers' total financial services provider.

  • Complies with Bank policies and procedures; operations policies and procedures; and Federal regulations and security policies and procedures by participating in all dual control functions; auditing other teller drawers; following opening and closing procedures, etc.

  • Provides account services to customers by opening and closing checking accounts, savings accounts, receiving deposits, cashing checks, other special services, i.e., IRAs, issue instant debit cards, opening and closing safe deposit boxes, providing special statements, copies, etc.

  • Reconciles cash drawer by accurately balancing cash transactions; counting and packaging currency and coins; turning in excess cash and mutilated currency to head teller or designee; maintaining supply of cash and currency.

  • Provides exceptional customer service to internal and external customers.

  • Maintains customer confidence and protects bank operations by keeping information confidential.

  • Contributes to team effort by accomplishing related results.

  • Accurately and efficiently enters customers' transactions into financial system to record transactions.

  • Maintains good punctuality and attendance to work.

  • Remains current on all continuing education and training courses through Regulation University, Ozark Learning Center, and other training modules as required from time to time.

Marginal Duties:

  • Order supplies, including checks and deposit tickets.

  • Process loose coin through automatic coin machine or hand roll

  • Strap and bundle currency to be sold to the Federal Reserve Bank

  • Buy and sell currency to and from the Federal Reserve Bank

  • Familiarity with consumer lending application process.

  • Filling in at other branch locations, as needed.

  • Participate in bank activities as requested

Knowledge, Skills & Abilities:

  • Ability to develop new business through product and service knowledge, understanding customers' needs and matching products and services to those needs.

  • Excellent computer skills, including experience with Microsoft Word and Excel

  • Knowledge of general math principles and demonstrated skills

  • Ability to work without close supervision

  • Excellent customer service skills

  • Excellent written and verbal communication skills

  • Work well under pressure and with deadlines

  • Ability to adapt well to change

  • Ability to count cash and balance

  • Demonstrate good organizational skills

  • Demonstrate accuracy, thoroughness and attention to detail

  • Demonstrate honesty and integrity in fulfillment of essential functions

  • Knowledge of financial software

  • Ability to provide services to a wide range of personalities, while demonstrating a professional and positive demeanor

  • Ability to work flexible hours

  • Ability to travel

  • Ability to take direction from others; comprehend moderate written policies, procedures or instructions; and follow verbal and written instruction

Equipment Used in Job Performance/Working Environment:

  • Computer

  • Photocopy/Fax/Scanning machine

  • Instant Issue Debit Card machine

  • Coin sorter/wrapper

  • Currency counter

  • Automatic Teller Machine

  • 2 wheel-4 wheel dolly

  • Telephone

  • Credit Card machine

Major Job Demands (Physical/Mental):

  • Lifting/carrying bags of coin weighing up to 50 pounds

  • Problem Solving

  • Operating a 2 or 4 wheel dolly

  • Handling and counting cash and coin

  • Customer service

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Bilingual Teller

Simmons Bank

Posted 2 weeks ago

VIEW JOBS 11/27/2019 12:00:00 AM 2020-02-25T00:00 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The teller position is the front line of the bank. They are responsible for the majority of customer interactions and first impressions. Tellers are personable, competent, trustworthy, and able to handle multiple tasks efficiently and accurately while engaging the customers in sincere conversation. Essential Duties and Responsibilities * Process customer requests and transactions in a positive, accurate and professional manner. * Interact with customers, identify needs and recommend products and solutions. * Be familiar with all company procedures and processes to accurately assist customers. * Compiles data from records to prepare logs, reports, and reconcile cash drawer. * May be responsible for balancing the vault. * Meet or exceed individual and branch goals assigned for the teller position. * Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training. * Performs other duties and responsibilities as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Skills * Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations * Ability to write simple correspondence * Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization Education and/or Experience * HS Diploma/GED * Previous cash handling, customer service and sales experience preferred. * Bilingual Preferred Computer Skills * MS Office programs * 10-key Other Qualifications (including physical requirements) * Must be able to present a friendly, professional image for Simmons Bank. Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications. Simmons First National Corporation and its subsidiaries are committed to Affirmative Action Programs consisting of results-oriented procedures to ensure equal employment opportunities. These programs require positive action in lieu of neutral non-discrimination and merit hiring/performance policies. Simmons Bank Conway AR

Teller CSR PT

Bank OZK