Teller

Teller

Job Function:

Provides existing and potential customers with excellent customer service while performing a variety of transaction functions, in line with established policies and procedures. Knowledgeable of bank services to cross sell or refer products/services as customer needs are identified.

Essential Duties and Responsibilities:

• Demonstrates commitment, dependability and respect for the team with attendance, punctuality, and agreed-upon schedule of availability.

• Projects a professional image in dress, manner, communication and focus.

• Associate may be asked to travel to multiple financial centers within a region(s).

• Greet and assist customers as they arrive in the Financial Center; provide exceptional customer service throughout the customer interaction.

• Process all types of teller transactions accurately and according to policy and procedure. Assists customer with additional requests or service issues.

• Process daily night drop and ATM deposits and balancing under dual control.

• Maintains security of teller cash according to authority levels per the Authorities and Guidelines.

• Works toward achievement of individual sales and service goals. Expected to meet minimum performance standards as outlined in the performance scorecard for this position.

• Handles cash accurately to maintain an acceptable cash difference record.

• Preserves the confidentiality of customer information according to the Non-solicitation and Non-disclosure policy of the Bank.

• Performs operational workflow for teller area, handles compliance, audit, operations and follows regulatory standards.

• Expected to attend and participate in ongoing training and Financial Center meetings.

• Other tasks as assigned.

Job Qualifications/ Preferred Skills and Abilities:

• Education: High School diploma or equivalent.

• Experience: retail sales/service experience including cash handling, or prior teller experience preferred.

• Professional written and verbal communication skills.

• Exhibit and maintain high degree of professionalism.

• Maintain high degree of confidentiality and integrity.

• Strong time management skills.

• Attention to detail.

• Demonstrates computer literacy.

• Proactive sales and service skills including outbound calls to customers.