Teller

What we can offer you:

• Career Growth -- promotional opportunities

• Incentive program based on performance

• Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees

• Health, Dental, Vision, 401k match and Life Insurance

• Employee Assistance Program

• Tuition Assistance Program (Full Time)

• Financial Coaching and Benefit Guidance

• Floating Cultural Holiday

• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)

• Retirement Plan

• Employee Stock Purchase Plan

The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas.

This position will support a minimum of 2 banking centers within the district. May require working occasional Saturdays.

Position Responsibilities:

Customer Experience:

• Introduce and refer customers to the platform through routine interactions

• Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc.

• Perform routine customer requests.

• Must successfully complete Comerica's Teller Training Program.

• Follow company policies and procedures, regulations and security procedures, and completes necessary documents.

• Use the provided electronics to document all transactions during their shift.

• Reconcile all transactions during and at the end of their shift.

• Maintains customer confidence and protects bank operations by keeping information confidential.

• Resolve basic customer complaints.

Marketing Activities:

• Complete assigned daily planning activities.

• Act as a digital ambassador to transition customers to digital solutions.

• Provide for customer engagement by introducing customers to Comerica's products/services, digital solutions and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.

• Ensure compliance with applicable federal, state and local laws and

Operational Risk:

• Regulations, and Comerica's policies and procedures.

• Ensure compliance and completion of necessary compliance related training.

• Adhere to all Banking Center Risk Assessment and Compliance Standards.

• Control and mitigate losses by following policies and procedures.

Partnership:

• Consistently impact the efforts that improve Banking Center Collaboration.

• Identify opportunities to add value to customers by introducing them to partners.

Position Qualifications:

• 6 months of Retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college
• 1 year of experience in customer service
• 1 year of experience with personal computer, systems data entry or internet search

Preferred Qualifications:

• Cash handling experience in a retail or financial services environment

• Proficient with utilizing and navigating a computer system

Hayes-Hall8:30 am-5:30 pm Monday-Wednesday; 8:30 am-6:00 pm Friday; 8:30 am-1:30 pm Saturday