Performs financial and service transactions accurately and professionally for customers at the teller line. Builds superior relationships with customers to service their needs and provide a comprehensive understanding of our products and services.
DUTIES AND RESPONSIBILITIES:
Responsible for comprehensive, prompt and efficient processing of customer transactions including processing deposits, withdrawals, payments, and balancing.
Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enter deposits into computer records.
Balances Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs) as necessary. Also, balance cash drawer at the end of the shift and verify that the totaled amount agrees to computer-generated proof sheet.
Reports any discrepancies to the supervisor as necessary.
Performs as dual control partner in accessing and balancing the vault as necessary.
Cross-sells financial institution services, identifying referral opportunities including outbound phone calls.
Receives mortgage, consumer loan and other payments, processes and forwards those payments as necessary.
Adheres to safe deposit box procedures and operations.
Generally resolves problems independently, escalating more difficult issues to supervisor.
Reports malfunctions of teller terminals and other equipment used at the teller station to supervisor.
Demonstrates professionalism in appearance, punctuality, attitude, and grammar, and maintain a clean, organized work area.
Ensures that the teller station is properly stocked with forms, supplies, etc.
Adhere to confidentiality policy, code of ethics and follow all policies and procedures relative to Consumer Compliance laws/regulations, and best practice recommendations to minimize errors and manage risk.
Successful completion of all required, annual bank-related in-house compliance training programs.
All other duties as may be assigned by management.
SUPERVISORY RESPONSIBILITIES: None
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
High school diploma, GED or equivalent relevant experience
Minimum of one year prior teller related-experience in a financial institution is preferred; or 1 year equivalent previous cash handling experience
Good interpersonal communication, organizational and computer skills
Superior customer service and problem solving skills
Ability to operate standard office equipment
Ability to work with money transactions with high degree of accuracy
Normal office environment with little exposure to dust, noise, temperature and the like
May include local or overnight business travel
May be required to occasionally lift up to 20 lbs.
May be required to stand for long periods of time
May occasionally be required to fill a temporary vacancy at another branch
Operating Hours: flexible, may be required to work Saturday hours
Florida Community Bank is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation
Job Location Boynton Beach, Florida, United StatesPosition TypeFull-Time/Regular
Florida Community Bank