Bogota Savings Bank Hasbrouck Heights , NJ 07604
Posted 2 months ago
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Description
Summary
Provide customers with optimum service quality by providing transactional and telephone assistance on a daily basis. Focusing on the retention and growth of existing customer relationships, a Teller's responsibility also includes the cross-selling of additional products and services through referrals to meet the needs of each customer serviced.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
All Tellers have a "home branch" but may be asked to cover for any of our other branches at any time. Being able to work at each of our locations is mandatory.
Essential Functions:
Accurately perform all over-the-counter transactional services in accordance with current policies and procedures
Assist customer in a friendly, professional and effective manner
Refer customers to a Platform Representative by actively cross-selling products and services offered by Bogota Savings Bank
Maintain cash drawer within the assigned security limits
Adhere to all Security and Control procedures
Balance individual teller work at end of the day and participate as directed in all branch proof procedures
Collect fees as appropriate, for services and products offered to customers
Assist customers more fully by inquiring about other banking and investment relationships, making recommendations of Bogota-related products when the need is appropriate
Enhance and maintain product and services knowledge to effectively assist all customers on a daily basis
Comply and execute the Bank's BSA program, including Customer Identification program (CIP), observation of customer activity and completion of currency transactions reports as required.
Participate in CRA related activities with regards to special projects, Community events and branch promotions
Attend all required training sessions and meetings
Assist with Branch Audits
Other Job Functions
Maintain a positive and professional demeanor
Comply will all bank-related policies and procedures
Any additional job-related assignments as required
Requirements
Supervisory Responsibilities
This job has no supervisory responsibilities.
Accountability:
The Teller reports directly to the Head Teller, or the Assistant Branch Manager in the event of the absence of a Head Teller
Additional Responsibility:
Tellers are to be cross-trained to perform the functions of the Head Teller
Job Qualifications:
High School Diploma or GED
Teller experience preferred or two years relevant experience
Excellent verbal skills
Good mathematical, problem solving and computer skills
Ability to handle several tasks effectively, at the same time
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Continuous Learning
Job Knowledge
Use of Technology
Problem Solving
Customer Service
Communications
Cooperation
Managing Customer Focus
Oral Communication
Teamwork
Conflict Resolution
Ethics
Organizational Support
Adaptability
Consultative Selling
Personal Appearance
Sales Skills
Attendance/Punctuality
Dependability
Planning/Organizing
Quality
Quantity
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Fiserv DNA Database software and Microsoft Word and Excel Processing software.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to type and/or handle money. The employee is occasionally required to stand; sit and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Bogota Savings Bank