Essential Duties and Responsibilities include the following:
Uses excellent communication and active listening skills to learn about the customer's financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service.
Achieves and exceeds individual and branch sales and service targets through recommendations of new and existing products and services (e.g. accounts, loans, and credit cards), sales referrals, cross-selling, up-selling in a results-driven environment and provide the great experience to every customer.
Uses a strong knowledge in the products and services offered at the Bank to confidently educate customers about the features, benefits, and pricing so they are better informed with a deeper level of understanding.
Orders checks and makes changes to customer information in an accurate and timely manner according to the customer's request.
Provides exceptional service in handling customers in person or over the telephone.
Processes deposits, withdrawals, check cash, loan payments and other transactions including but not limited to reject items and returned items.
Involves supervisors if transactions are over authority limits or exceptionally complex.
Responsible for loss prevention in the processing all transactions and duties.
Issues cashier's checks, bank checks, money orders and travelers checks.
Keeps work station neat, clean and well stocked with supplies and brochure materials.
Additional responsibilities as assigned by supervisors may include:
o Night & Mail Depository
o ATM balancing
o Safe Deposit Box
o Filing signature cards and documents
o May help with a variety of audits and verification
o Input fund holds and stop payment request to core system
o Address changes, CD renewals, etc.
o Branch back counter capture
o Miscellaneous tasks and duties associated with the operations of a retail banking branch
o Reviews and complies with the End-User Computing Agreement
o Acquires good knowledge on functions and usage of computer systems as related to the assigned job functions.
o Be current and knowledgeable in industry's trend in safeguarding the Bank against confidential data leak, identity theft, fraudulent activities, and computer security threats.
o Reports suspicious activities to manager, Chief Risk Officer or Information Security Officer.
Complies with BSA, CRA, fair lending, and other compliance issues as required by policies and procedures.
Inputs customer information to EZ teller for various transactions.
Reports any suspicious activities to Operations Manager/ BSA officers.
Verifies customer name and payee/beneficiary name to OFAC, NCCT for out-bound wire transfers and monetary instrument purchase, and new account.
Report matches with NCCT and OFAC to Operations Officer or Operations Manager for further instructions.