Scope of Job:
Responsible to perform all related work responsibilities consistent with the standardized procedures and compliance requirements of the Bank. Accountable to process customer transactions accurately and according to the customer service standards of the Bank.
Identify customer needs for convenience services and referral opportunities for other services. Make appropriate recommendations.
Responsible to actively greet each customer, determine their specific Banking needs, provide a single point of contact for the completion of teller transactions and other service needs.
Responsible for the accurate processing of all customer deposit and loan transactions requested through the lobby, drive-up, or telephone. Including but not limited to; deposits, withdrawals, loan payment receipt, cashier check issuance, check cashing, credit card advances, savings bond redemption, check orders, wire transfer and ACH transactions.
Accountable to accurately perform assigned work tasks to support the completion of customer transactions. Including: night deposit and mail processing, ATM servicing and balancing, individual teller drawer balancing.
Responsible to provide customer service, perform account maintenance and problem solve; according to customer need. This includes but is not limited to; stop payments, funds transfer, balance inquiry, address or other information changes, account balancing, debit card and web banking support.
Accountable to actively identify customer needs for convenience services and make specific recommendations.
Work as a team with departmental counterparts on planning and implementing assigned projects and products.
Participate on various committees and project teams as deemed appropriate by management.
Attend, actively participate in organization, job specific training offered, and Quality Service programs.
Adhere to all applicable Policies and Procedures of BankWest organization.
Community involvement is strongly encouraged.
Other duties as assigned.
A high school diploma or equivalent.
1 years' experience in related field.
Knowledge and Special Skills:
Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.
Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service.
Strong interpersonal skills to ensure effective communication with external and/or internal customers.
Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.
Knowledge of banking terminology and procedures.
Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output.
Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.
BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.