Teller

Life at Amplify

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we've been named a Top Workplace for three years in a row by the Austin American-Statesman four years in a row. We're also proud to say that we're the only full-service financial institution that doesn't have deposit fees of any kind. We're looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.

Our business success is built on the community around us, now more than ever. Therefore, we believe it is our responsibility to give back to those who support our growth. Through volunteerism, we can strengthen the communities around us and strengthen our business as well. That's why we're proud to offer up to 40 hours per year of paid time off to perform community service during work hours.

POSITION SUMMARY

The Teller position is the face of Amplify, responsible for making members feel welcomed, by answering pertinent questions, promoting credit union products and services and by providing exceptional customer service.

RESPONSIBILITIES include the following

• Process basic member transactions, to include deposits, withdrawals, transfers, loan payments, etc.

• Assist members with basic account and loan inquiries.

• Manage cash drawer effectively and within established guidelines.

• Educate member regarding Amplify's remote delivery channels such as online banking and mobile deposit and promote their use for member convenience.

• Resolve moderately complex member situations with tact and diplomacy; communicate in a professional manner.

• Exercise good judgment to make sound decisions that help member and support organizational objectives.

• Adhere to Credit Union policies and procedures.

• Champion organizational culture both internally and externally; consistently demonstrate Amplify's service standards.

• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities

Qualifications

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition, the employee may be required to perform other job-related duties as requested by the supervisor.

Certificates, Licenses, Registrations

Must be bondable.

Software & Equipment Requirements

To perform this job successfully an individual should have knowledge of the use of a personal computer, Microsoft Office products (Word, Excel, Teams, etc.), and the use of a telephone. Knowledge and use of a 10-key is helpful.

Other Qualifications

Must be able to work a flexible work schedule, including weekends. Must have or quickly obtain working knowledge of Credit Union's products & services, policies, standard operating procedures, and State and Federal regulations.

What We Offer

To build a better bank, you must build a better team. We want your time at Amplify to be a jumping-off point for personal and professional success. This means offering growth opportunities including paid volunteer hours and development programs that will engage you with the community and help you advance your career:

• Customized volunteer opportunities with our signature partners (Saint Louise House, Caritas of Austin, and the American Red Cross).

• Additional paid time off for volunteer-related activities.

• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.

Pay & Benefits

This position offers a pay rate of $19.62 per hour. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.

Location

You will work at one of our four branch locations: Esperanza, Pond Springs, La Frontera, and Cedar Park.

If you have any questions or want to request an accommodation, please contact Human Resources by emailing Human.Resources@goamplify.com or calling (512) 519-5435.

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