Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Teller (30 Hours) - Quincy

Expired Job

Keybank National Association Quincy , WA 98848

Posted 3 weeks ago

Job Description:

At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big.

As a Teller, you will report to the Branch Manager or to the Operations Leader (Teller Float) and are the initial contact for clients. The Teller is a critical position within the branch and an important member of the branch team. The Teller provides excellent client service by welcoming new and existing clients of the Bank and assisting them with account transactions and servicing needs. In addition, he/she acts as a resource in identifying and resolving client servicing issues. Tellers, through their conversations with the clients, listen to uncover financial needs and transitions clients to a banker to further assist.

Key's application process for teller position(s) require that you complete our Virtual Job Tryout (VJT), which is an interactive experience via the Internet that takes approximately 30 minutes to complete. When applying, please provide a valid email address on the application so that Key may send an email with a link to you for completion of the VJT.

ESSENTIAL JOB FUNCTIONS

The role of the Teller is to be welcoming, build rapport and provide outstanding service to the Bank clients while performing account transactions, all of which align to the Branch Playbook. Tellers and all Branch team members are expected to act professionally at all times, conduct business ethically avoid conflicts of interest and act in the best interest our clients and Key. Duties assigned include:

Primary Teller Functions

  • Accept and accurately process all financial service transactions

  • Maintain responsibility for cash drawer and follow proper balancing procedures

  • Act as a resource to identify and resolve client servicing issues

  • Listen for clues for Financial Wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker

Build Client Rapport

  • Provide excellent client service to all KeyBank clients

  • Where problem resolution is required, take thorough information from the client and get back to them in a timely manner

  • Ensure a confident tone that reassures the client we will follow up with resolution

  • Greet and welcome every client as they enter the branch; acknowledge by name, if known

  • Assist clients in achieving their financial goals and objectives through the use of Financial Wellness tools

  • Participate in client appreciation events

  • Address client issues or concerns; engage branch management when needed to provide full solutions for clients

  • Help create and establish a business relationship between the Banker and the client

  • Coordinate time between Banker and client for business meetings as necessary

  • Engage the Lead Teller and or Banker when faced with complex client account issues

  • Answer the phone within the Branch professionally, promptly, and pleasantly

  • Participate in post/debrief meetings with the branch team involving clients from the day to better understand specific client needs

Risk Management

  • Ensure compliance with security and audit procedures

  • Adhere to all applicable policies and procedures

Additional Responsibilities

  • Participate in morning huddles and end of day debriefs

  • Understand goals and objectives for the branch

  • Review and maintain knowledge of product guides, fees and policies to stay current on offerings

  • Provide answers and assistance for client questions/concerns, utilizing resources within the branch

REQUIRED QUALIFICATIONS

Teller

  • High School Diploma, GED or equivalent business experience

  • 6 months experience in a client service facing role

  • A minimum of one week cash handling experience

  • Excellent communication and interpersonal skills

  • General understanding of PC with Windows based applications and calculator

  • Ability to work branch hours to include weekends and occasional evenings

  • Physical Requirements:
    Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 10 lbs., occasional lifting of up to 30 lbs.

Float Teller

  • In addition to all Teller requirements, the Float Teller must have the ability to work at multiple branch locations

  • Must have access to reliable transportation to facilitate working in multiple branches

  • Must have schedule flexibility

PREFERRED QUALIFICATIONS

COMPETENCIES

Operating: Keeps on point, plans and organizes, gets work done, uses time management skills; follows work processes and focuses; manages workload; organized; exhibits an openness of new ways of doing things and an adaptable, continuous improvement mindset; understands and applies Key's risk management philosophy in day-to-day interactions

Energy/Drive: Action oriented; drives for results; pursues work with energy and focus; drives for completion; client relationship focused; acts with honor and character

Personal/Interpersonal: Open, receptive, accountable, and approachable; keeps promises, honors, commitments, and demonstrates open, honest communication; exhibits positive behavior; has a desire to provide the client with outstanding service

People Management: Understands the value of excellent client service and demonstrates a commitment to client satisfaction for internal and external clients while balancing organizational profitability; actively listens to internal/external client feedback and delivers appropriate solutions; embraces an inclusive team and diverse perspectives to reach best outcomes; escalates issues to manager when appropriate; apply judgment within established guidelines to resolve client issues and needs

Results: Dedicated to finding solutions, resolving problems, and fulfilling client needs; takes personal responsibility to see that every client is satisfied; proactively shares knowledge to help others develop and to improve the performance of the team; consistently exceeds and/or meets goals; bottom line oriented; pushes self and others for results

Technical and Functional: Exhibits the technical and functional skills to perform the job

In addition to the competencies specific to the Teller role, all Key employees are expected to exhibit Key's Leadership Behaviors (Accountability, Managerial Courage, Drive for Results, Lead Change, Client Focus, Effective Collaboration, Develop Self, Staff and Others, Business Acumen, Manage Vision and Purpose) as outlined in Key's HR Online system.

ABOUT KEY:

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

ABOUT THE BUSINESS:

Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank's Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.

FLSA STATUS:

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 32126BR


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Personal Banker Quincy

Keybank National Association

Posted 2 weeks ago

VIEW JOBS 10/28/2018 12:00:00 AM 2019-01-26T00:00 Job Description At Key, we have the opportunity to bring ease value and expertise to our clients by helping them have confidence and the peace of mind to dream big. As a Personal Banker you will report to the Branch Manager. Responsible for acquiring new consumer and small business clients, to expand relationships with existing clients and help clients achieve confidence in their financial wellness. Develops a comprehensive understanding of client needs by utilizing the Financial Wellness Guide. Serves as a proactive member of the Retail branch team by being an initial sales and service contact for new and existing clients, both at the sales desk and across the teller line. Key's branch culture is to be cross functional, utilizing time on the teller line as opportunities to identify and build deeper relationships with our clients. Effectively manages existing clients/book of business to support the retention and growth of profitable client relationships through sales of deposit, loan and investment products (with appropriate licensing). Recommends products and services to help the client achieve financial goals and the team to achieve business goals. Identifies and resolves complex client service issues. Recognizes complex product and financial services opportunities and refers to appropriate sales professionals in Retail, Investment Services, Mortgage, Business Banking, and Private Banking. Meets or exceeds established Teamwork & Accountability goals, and production expectations while maintaining strict adherence to risk and operational policies. Serves as a backup to the Branch Manager when the Branch Manager is unavailable. ESSENTIAL JOB FUNCTIONS The Personal Banker through execution of the Branch Playbook and Financial Wellness Reviews, helps clients achieve their Financial Goals. The Personal Banker also provides sales and service support to the Retail branch team. Personal Bankers and all Branch team members are expected to act professionally at all times, conduct business ethically, avoid conflicts of interest and act in the best interest our clients and Key Primary Personal Banker Functions * Consistently executes on Key's Branch Playbook and seeks opportunities to deliver distinctive client service with each interaction * Establishes preset appointments, delivers quality Financial Wellness Review conversations, identifies needs, makes recommendations and follow's up * Provides financial solutions to clients to help them achieve their goals. Solutions could involve; payments, deposit, loan and investment products (with appropriate licensing) * Develops strong partnerships with Operations Leaders, Financial Advisors, Mortgage Advisors, Small Business colleagues and other line of business partners focusing on client acquisition and deepening the relationship of current clients; effectively manages internal and external Centers of Influence (COIs) * Supports acquisition of new clients and growth of current book of business by contacting and following up on system generated leads identified through the Client Experience (CE) Desktop (Key's branch platform system); documents activities by using the call report feature in the Desktop * Supports the branch in growing a profitable book of business to achieve individual and team goals * Provides sales and service assistance to all clients * Develops and maintains broad knowledge of products and services to appropriately support client needs * Ensures compliance with operational, security and audit procedures and policies * Participates in and occasionally facilitates daily branch huddles * Participates in special projects, campaigns and assignments as requested * Assists with coaching and training tellers and other branch professionals as needed * Accurately process all financial service transactions * Identifies and resolves complex client service opportunities * Completes and maintenances electronic client profiles using Key's technology such as the Client Experience (CE) Desktop * Maintains and calls on a client book of business * Assists on the Teller platform with new and existing clients of the bank with account transitions, maintaining responsibility for a cash drawer and following proper balancing procedures. Takes opportunities identified on the teller line to deepen and expand client relationship REQUIRED QUALIFICATIONS * High School Diploma, GED or equivalent experience * 1 year of experience in developing current and new customer relationships, achieving sales goals and building referral sources * Foundational knowledge of sales and service techniques with consumers and small businesses, including tele-consulting, outside calling, prospecting and networking * Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals * Demonstrated ability to build and leverage Centers of Influence (COIs) to further promote business * Demonstrated strong customer service skills * Excellent communication skills and ability to work in a team environment * Working knowledge of PC (MS Windows and Office Products including Word, Excel, etc.) * Ability to work branch hours to include weekends and occasional evenings * Must have access to reliable transportation to facilitate travel outside of the branches, including outside sales calls * Physical Requirements: Frequent mobility (5-8 hours) in an office setting, ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs. Note: Employees in this position are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction. PREFFERED QUALIFICATIONS * Undergraduate degree in business related field * Sales experience in banking, financial, or insurance industry * Possesses a general understanding of operations (risk, compliance, fraud, loss) * Cash handling experience * Working knowledge of Branch Teller Workstation ABOUT KEY: KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC. ABOUT THE BUSINESS: Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank's Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending. FLSA STATUS: KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. JobID: 28373BR Keybank National Association Quincy WA

Teller (30 Hours) - Quincy

Expired Job

Keybank National Association