Hours/Week: 37.5 hours Location: US:PA:Scranton
A Teller is usually the first point of contact for Bank patrons; therefore they must create and deliver a positive customer experience while providing a variety of services involving the receipt and payment of all monies. This position requires an individual with a positive attitude, who is a team player, and is able to actively listen for customer financial needs and refer them to the appropriate bank product or bank representative.
Ideal candidate with prior cash handling or customer service skills is preferred but not required.
Education and training:
Good communication skills
Attention to detail
Basic math and computer skills
Provide prompt, comprehensive and effective customer service
Deliver accurate processing of basic bank transactions while following proper procedures to minimize errors and reduce fraud
Assist customers with general account maintenance inquiries
Promote bank products and services, follow up on opportunities to expand customer relationships, and refer customers to appropriate contacts (e.g. Sales Representatives, Financial Service Representatives, Lenders, etc.)
Prepare individual daily settlements of teller cash and proof operations; report any discrepancies to appropriate supervisor
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all job-specific requirements in a timely fashion
Perform other related duties as assigned or directed
As an integral member of the Branch Department, this position is also responsible to provide assistance wherever necessary to help the Branch Department and the Bank in achieving their annual goals.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to stand, walk, sit, user hands to finger, handle, or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer who fully embraces diversity - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
Community Bank System, Inc.