Hours/Week: 37.5 hours Location: US:PA:Scranton
A Teller is responsible to create and deliver a positive customer experience while conducting financial transactions. This position requires an individual with a positive attitude, who is a team player, and who is able to actively listen for customer financial needs in order to refer them to the appropriate bank product or bank representative. A Teller must be able to adapt well to the changing workplace environment such as customer service complaints; maintain the security of customer information; prioritize items of significance; and maintain responsibility for assigned cash drawer.
Prior cash handling or customer service preferred but not required
Education and training:
High School Diploma or GED
Basic math and computer skills
Documentation skills with attention to detail
Professional and friendly interpersonal and communication skills
Clear thinking and ability to stay focused
Provide quality customer service and a positive banking experience by handling financial transactions (i.e. cashing checks, handling deposits/withdrawals, etc.) with a professional attitude
Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly
Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines
Ability to understand direction and adhere to established policies and procedures
Other related duties as assigned or directed
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all job-specific requirements in a timely fashion
As an integral member of the Branch Department, this position is responsible to provide assistance wherever necessary to help the Branches and the Bank in achieving their annual goals.
High School Diploma
General Education Degree
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may be required to stand, walk, sit, user hands to finger, handle, or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer who fully embraces diversity - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
Community Bank System, Inc.