Telepresence Product Manager, Global Business Services

Wolters Kluwer New York , NY 10007

Posted 3 weeks ago

Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity, and reduce time to market for products and applications.

We are looking for a Telepresence Product Manager! This professional is located in NY or for the right candidate, we will consider a telecommute opportunity. We are growing and currently expanding our global footprint for Telepresence services with the primary objectives to increase productivity and reduce travel costs. This an individual contributor role, partnering with others and leading the initiative within the project scope in a matrixed environment. Flexibility with onsite activity exists as this is a high travel role- expected between 40 and 60%.

Responsibilities:

  • Collect business requirements and document business needs with responsible from other Wolters Kluwer business units and technology professionals in a matrix organization

  • Assist in the development of roadmaps, proposals and business cases and presentations to key stakeholders

  • Deploy globally videoconferencing/telepresence solutions, ensuring each deployment follows a standard approach by which network is upgraded/remediated as needed, communication plans are executed, in-room experience after deployment is excellent and user training takes place

  • Manage various vendors for both deployment and operations of unified communication solutions

  • Define and deploy standard processes and documentation for telepresence operations, specifically processes around video endpoints device maintenance and video bridge license management

  • Ensure excellent operations and support SLAs for the already deployed videoconferencing/ telepresence solutions by leading and collaborating in a matrix operational environment with other Global Business Services department (Business Relationship Managers, End User Management, Network, Communications and Finance)

  • Evaluate emerging technologies, market research and run Proof of Concepts involving various Global Business Services departments to recommend potential new technologies and solutions for videoconferencing which Wolters Kluwer business units can leverage on a global scale

  • Drive adoption of global videoconferencing/telepresence standard by championing the standards defined, bee seen as the go-to expert in videoconferencing solutions and by driving change in all Business Units

  • Contribute to GBS marketing and the communication of the videoconferencing /telepresence value proposition

  • Manage and facilitate ad-hoc senior executive needs for videoconferencing and telepresence such as large events

  • Diagnose and resolve issues by engaging other Global Business Service departments in a timely fashion

  • Monitor metrics around utilization, capacity and user experience of deployed videoconferencing/telepresence solutions and recommend changes for improvement

  • Work within established configuration and change management framework to ensure awareness, approval, and implementation of changes for deployments and issues resolution

Qualifications

  • Strongly prefer Bachelor's degree from an accredited college or university

  • Deep experience with deploying globally Unified Communications solutions with preference for:

  • CISCO and Microsoft videoconferencing and telepresence solutions leveraging on cloud technology (Acano technology, Webex/Spark, Skype for Business, Microsoft Teams)

  • Microsoft and CISCO audio and web conferencing solutions, and SIP

  • Deep experience with global end-to-end deployments for videoconferencing/telepresence solutions from network assessments, to actual installments, communication plans, to user training and user satisfaction

  • Deep experience in many of the following areas; operational excellence, user experience, business case and marketing for deployments in unified communications

  • Knowledge of technology domain areas: Internet connectivity, Network security, MPLS network, QoS, VoIP, SIP, and firewalls

  • Knowledge with ServiceNow ITSM for L1 and L2 support processes

  • Excellent project management, communication, and interpersonal skills with the ability to lead towards successful implementation and resolution in a matrix organization

  • Strong experience in managing vendors within unified communications space

  • Entrepreneurial drive, demonstrated by ability to thrive in a fast-paced environment with high expectations and little oversight

  • Effective in a small team where role includes both strategic and hands-on responsibilities

  • Excellent communication skills, both written and verbal, with the ability to communicate and interact with upper management

  • Proficient with Microsoft Office products: Outlook, Word, Excel & PowerPoint

  • Minimum 8+ Years of experience required

  • Ability to travel up to 60%

  • Fluent English required

About Wolters Kluwer

Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.

Wolters Kluwer reported 2018 annual revenues of 4.3 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information, visit www.wolterskluwer.com, follow us on LinkedIn, Twitter, Facebook, and YouTube.

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/busin


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Telepresence Product Manager, Global Business Services

Wolters Kluwer