Telepresence Engineer: The Telepresence Engineer provides Tier III support of Unified Collaboration (UC) and Video Teleconferencing (VTC) systems; conducts maintenance and troubleshooting to ensure availability and reliability of services.
Provides support to Tier 2 Bridging. The successful candidate should be able to clearly follow architecture, system, and network requirements (hardware and software), as well as support planning and architecture development. An understanding of the technical aspects of the specific Cisco Telepresence solution's as well as other solutions' systems and networks vulnerabilities in order to provide oversight of design activities and technical advice for post-implementation sustaining support.
Required: Strong understanding of Cisco Telepresence solutions, other Unified Communications solutions and IP networking, including familiarity with the functionality, operating, and failure modes of common networking devices, and the ability to analyze network behavior, and performance and application issues related to voice and video communications ie. Multipoint Control Unit (MCU), Telepresence Management Suite (TMS), CODEC endpoints. Troubleshoot / determine root cause of equipment failures, and replace equipment where necessary. Apply and keep updated all applicable DISA Standard Technical Implementation Guides (STIGs). Understanding of network hardware and software needs. Experience using enterprise management tools; trouble tickets, work orders, change controls, etc. Excellent verbal and written communication skills. Strong customer service skills with the ability to multi-task. Must be highly professional and possess soft skills necessary to be successful in a high pressure environment. Occasional overtime is required for system maintenance.
3 or more years of VTC/UC experience. Security+ CE certification. Certification: Cisco Video Network Specialist, or Polycom Certified VTC Engineer, or CCNA.
Candidate must possess an Active Secret Security Clearance.
This is a full time position located in Huntsville, AL.