Telephony System Administrator, Mid-Level

Independent Software Fort Meade , MD 20755

Posted 2 months ago

Who are we?

Independent Software is a consulting, product, and solutions firm dedicated to the practical application of software and system engineering technologies to solve complex problems. We bring together world class engineers with proven engineering best practices, domain expertise, commercial technologies and proven agile management approaches to create high value solutions aimed at helping our customers meet their most critical business and mission objectives.

Why Independent Software?

We are focused on continual learning and evolution. We don't do things because "that's the way we've always done things"; we listen to our employees and adapt to the changing marketplace. We look at the big picture and encourage our engineers to get training and certifications in emerging technologies that will help shape our customer's mission.

We've been profitable year after year. We're always on the lookout for great engineers to join the team and we recognize that our employees are the heart and soul of what we do. We focus on recruiting talented people, treating them right, and then allowing them to do what they do best. No red tape. No micromanagement. Smart people want to work with smart people, and we love people who are passionate about what they do, and finding ways to do it better.

What you will be doing!

Independent Software is seeking a mid-level telephony engineer to provide overall system administration for an enterprise wide Cisco Unified Communications Manager and related systems; plan regular maintenance tasks including updates and upgrades; maintain current and accurate documentation of system configurations; design, administer, and analyze corporate dial plans and traffic routes for voice network structure; administer and monitor voice systems for performance and Service-Level Agreement (SLA) attainment; provide support as needed to lower tier break/fix resolution and move/add/change/deactivation requests for all telecommunications systems.

General Requirements:

  • At least seven (7) years of information technology experience

  • Expertise in installing, repairing and troubleshooting computer hardware and peripherals

  • Well-versed in installing windows, software, applications, antivirus and patches

  • Demonstrated ability to read and understand technical manuals and schematics

  • Expertise in Microsoft Office Applications (Word, Excel, and PowerPoint)

  • Able to manage time and priorities effectively

  • Able to work efficiently with minimal supervision

  • Proficient in providing remote end-user support

  • Demonstrated expertise in Microsoft Windows 7 and Windows 10

  • Familiar with Active Directory security and policies

  • Excellent analytical and problem solving skills

  • Must be able to lift at least 50 lbs.

  • Must be able to drive a company vehicle

Must be available to work an eight (8) hour shift between the hours of 6am and 6pm, as determined by management. The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.

Education: A high school diploma or GED is a requirement for this position. However, an Associate's Degree in Computer Science, Electrical Engineering, Computer Engineering, Information Systems or similar technical major will be considered equivalent to two (2) years of experience in meeting the General Requirement of seven (7) years of experience in information technology; or a Bachelor's Degree in Computer Science, Electrical Engineering, Computer Engineering, Information Systems or similar technical major will be considered equivalent to four (4) years of experience in meeting the General Requirement of seven (7) years of experience in information technology.


Top Reasons to Work at Independent Software:

  • Great people deserve even better benefits, from comprehensive healthcare coverage and generous leave time to discounts with all of our vendors.

  • You are not just a job title. That's why we tip the work-life balance scale in your favor. It's not about being billable, it's about being valuable.

  • Whether you're working on-site or in our offices, your role at Independent Software is just as critical to our success as your coworker's.

  • We're constantly researching and implementing the latest technology so you've always got the right tools at your disposal.

  • As we've grown, we've retained that small company feel. When we say we have an open door policy, we actually mean it.

  • Independent Software is comprised of wonderfully generous folks. We believe in supporting the causes our employees care about. Bring us an opportunity to help and we'll listen.

  • Teamwork got us where we are today. Our collaborative environment allows you to maximize your true potential.

  • The work we do is exciting, critical stuff. No matter your role at Independent Software, you're helping us keep the nation safe and secure.

  • We have a history of great achievement and, with each year, our company gets even bigger and better. As we grow, so does the opportunity for our employees.

  • We host a variety of fun employee and family events throughout the year to say thanks for all that you do to make Independent Software a technology leader as well as a phenomenal place to work.


  • Competitive salary

  • 100% company paid BC / BS insurance premiums for family health, dental, and vision insurance plans

  • 401(k) retirement plan with company paid match of gross salary

  • A generous Paid Time Off and Holiday package

  • Lots of paid training! We encourage all employees to seek out training opportunities like conferences, certification courses and seminars.

  • We truly believe the right work-life balance can exist, and it's here at Independent Software. Our work is extremely important, but your job is just a part of who you are. When you enjoy your life outside of our walls, you're at your best the next time you walk through our doors. We do all we can to assure that happens every day.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

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Telephony System Administrator, Mid-Level

Independent Software