Telephony Engineer

Ready to help us transform healthcare? Bring your true colors to blue.

The Telephony Engineer will be responsible for supporting the BCBSMA Telephony applications and infrastructure. The ideal candidate needs to have 3 - 5 years of related experience. The person filling this role will be a member of the Call Center Technology and Operations team, responsible for all aspects of the following Telephony platforms: Cisco Unified Communications Manager, Cisco Finesse, Cisco Jabber, Cisco Unity, Cisco Emergency Responder, Expressway Core and Edge, CUBE/Voice Gateways and familiar with SIP Trunking. Firsthand knowledge of Verint 360 Suite or comparable platform (Call Recording/Quality Monitoring, Speech Analytics, Workforce Management) is recommended.

This role is eligible for our Flex persona.

Technical Experience:

• Self-starter with proven analytical skills required to be successful in this role

• Experience in a production support role, troubleshooting problems and managing outages

• Hands-on design, and development experience with following products is a must: Cisco Unified Communications Manager, Cisco Finesse, Cisco Jabber, Cisco Unity, Cisco Emergency Responder, Expressway Core and Edge, CUBE/Voice Gateways and familiar with SIP Trunking

• Firsthand knowledge of Verint 360 Suite or comparable platform (Call Recording/Quality Monitoring, Speech Analytics, Workforce Management) is plus.

Communication and Leadership style:

• Ability to deliver results by demonstrating integrity and active listening

• Creative problem solver with a focus on attention to detail

• Strong written and verbal communicator with an overall positive approach

• Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving environment.

• Willingness to work beyond core business hours, when necessary, to minimized business interruption during planned or unplanned situations.

Education and Experience:

• Bachelor's degree and/or equivalent work experience

• 3 - 5 years of work experience within Information Technology

• 5 years of hands-on experience delivering Cisco's Advanced Telephony Suite

• Experience with design and implementation of applications and SDLC practices

#LI-HYBRID

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

Location

Boston, Hingham, Quincy

Time Type

Full time

Salary Range: $83,610.00 - $102,190.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join our Talent Community to stay "in the know" on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.