Telephonic Nurse Clinician

UBC Overland Park , KS 66204

Posted 2 weeks ago

Brief Description:

Provides telephonic professional nursing services, utilizing motivational interviewing techniques, in support of pharmaceutical client funded contracts. This includes: telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers and healthcare professionals.

Specific job duties:

  • Adheres to principles and guardrails as stipulated by program specific contractual agreements and company practices which may include any combination of the following services:

  • Patient Support for inbound and outbound phone calls for patients who have opted into a nursing support program. This requires the utilization of motivational interviewing techniques in order to fully support the patient's needs. Telephonic nursing support may include but is not limited to conducting a risk assessment, providing home injection training support/education, disease state and product education and following a standard call cadence based on the patients' needs and as defined within program scope.

  • Make additional calls as directed and be available to support callers by phone at all other times.

  • Act as a resource for answering stakeholder questions (including but may not be limited to patient, consumer and/or healthcare professional) and suggest client approved resources for callers.

  • Serve as a referral source for additional training, support groups, approved program materials, or literature.

  • Referring callers to their healthcare provider for recommendations outside the programs scope.

  • Collect and enter data by assembling accurate, timely, clear and complete summary of all calls and assigned tasks.

  • Participates in program specific customer meetings and training sessions.

  • Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests.

  • Performs special projects and performs other duties as it pertains to specific contract performance

Supervisory Responsibility:

Works under moderate supervision.

Desired Skills and Qualifications:

  • Minimum- Associate's Degree in Nursing (or diploma equivalent)

  • Professional nursing license (current and valid) in state of practice

  • Registered Nurse required: license status must be Unencumbered and employee must be willing to obtain additional state Nursing Licensure as required

  • 2-5 years' experience

  • Basic database and office navigation skills

  • Ability to maintain a high level of customer interaction/service skills while talking with stakeholders via phone; ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials. Ability to interpret information shared by the patient to determine next steps as the individual case may warrant.

  • Telephonic nursing experience, ideally supporting a pharmaceutical product

  • Background in mental health or addiction nursing

  • Experience with Motivational Interviewing techniques

  • Works effectively and fosters teamwork

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Telephonic Nurse Clinician

UBC