The primary purpose of this position is to provide telephonic education to patients and caregiver following the Clinical Protocols and working within the nursing scope of practice and guidelines.
Perform Clinical Assessment and provide disease and drug specific education to the patient and caregiver
The Clinician is responsible for documenting the assessment and any clinical intervention according to the Clinical program and nursing scope of practice and guidelines
Collect clinical data as determined by the Clinical Programs and nursing scope of practice and guidelines
Report Adverse Drug Events that have been experienced by the patient in accordance with the FDA and Pharmaceutical requirements
When clinically necessary, contact the patient's treating physician to inform him/her of any previously unreported new disease state specific symptom(s), medication adherence issues and any other health related matters that were identified on the Clinical Assessment
Conduct peer-to-peer quality documentation audits and provide feedback to management
Assist the Clinical Department with new hire training and mentoring to ensure adherence to processes and procedures
Assist the clinical leadership team with developing training documents and Care management coordination as required
Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures
Other duties as assigned
Bachelor's degree in related field or 8 to 11 years of experience
2-5 years relevant experience with Bachelor's Degree or Master's degree and 0-3 years of relevant experience
Registered Nursing License required
Valid, unrestricted driver's license in state of relevance
Proficient in MS Office applications
Knowledge and experience in the areas of Neurology /Multiple sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, InfectiousDisease, Asthma, Oncology, or Pediatrics
Good phone etiquette and previous telephonic clinician work experience is preferred
Demonstrated ability to work cross-functionally to solve complex problems and improve quality and service
Good interpersonal, problem solving, verbal and written communication skills
Demonstrated ability to multi-task, detail orientation and the ability to adapt in a dynamic fast paced work environment
ABOUT THE DEPARTMENT
Through the range of healthcare products and services Accredo offers, team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiencies. In addition to the wide range of healthcare products offered to these patients, we provide comprehensive management services, including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. In these very high-touch roles, employees leave every day knowing they made a positive impact on patient lives.
ABOUT EXPRESS SCRIPTS
Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is an equal opportunity employer/disability/veteran