Telephonic - Multidisciplinary Clinical Support Advocate

Multiple schedules available:

Schedule: Wednesday through Sunday 11p-730a EST (off Monday and Tuesday)

Schedule: Wednesday through Sunday 10p-630a EST (off Monday and Tuesday)

Schedule: Friday through Tuesday 9p-530a EST (off Wednesday and Thursday)

What you'll do:

The Telephonic

• Multidisciplinary Clinical Support Advocate (LPN, Paramedic, EMT) coordinates the acceptance of patients into LifePoint Health system and facilitates patient transfer process with patients going out of LifePoint Health system to non-LifePoint health system. The Telephonic

• Multidisciplinary Clinical Support Advocate (LPN, Paramedic, EMT) performs initial admission screening and acceptance using approved clinical criteria to assure patient acceptance and admission are consistent with current protocols and procedures. The Telephonic

• Multidisciplinary Clinical Support Advocate (LPN, Paramedic, EMT) works in collaboration with multiple departments within the hospital and facilitates relationships with facilities, physicians, and nursing staff. The Telephonic

• Multidisciplinary Clinical Support Advocate (LPN, Paramedic, EMT) will work closely with the Bed/Capacity Coordinator to identify, trend and report barriers to patient throughput. The position works closely with the other Transfer Center Advocates to support 24/7 operations.

Responsibilities:

• Coordinates all components related to the admission/transfer or consult of emergent, urgent, and elective patients into an accepting facility from referring hospitals, clinics, urgent care clinics and physician offices with guaranteed appropriate level of care in timely manner, offering appropriate mode of transport as needed.

• Systematic processing of patient acuity and expert level of clinical decision making, to facilitate the patient flow through the continuum of care utilizing electronic resources.

• Ability to document and prioritize patient information to formulate an accurate picture of the patient and his/her condition for accepting physicians, nurses, or other healthcare workers.

• Stays up to date with all departmental procedures, protocols, and communications to ensure adherence of appropriate process for final referral resolution.

• Assign Transfer Priority Level for triage / transport of patients to prioritize bed and transportation re-sources.

• Maintain Transfer Center data collection and provide feedback to referring facility on patient transition and outcomes.

• Demonstrates Knowledge of human growth and development, assessment, range of treatment and care of patients for all ages of patients served.

• Screens admissions, using approved criteria, for appropriateness of level of care orders and assignments of status and bed type.

• Competent in the application of Medical Necessity criteria.

• Educates nurses, physicians, and ancillary staff in level of care and admission/transfer issues/ opportunities.

• Through effective and professional communication, acts as a liaison between and with physicians, patient / family, hospital staff and patient care areas, outside agencies to promote efficient patient flow.

• Demonstrates knowledge of regulatory requirements, EMTALA, Lifepoint Health Ethics and Compliance policies and quality initiatives. Monitors self-compliance and implements process changes to ensure compliance to such regulations and quality initiatives as they relate to the provision of Trans-fer Center functions and Bed Management Services (as needed).

• Tracks and trends barriers to patient flow, makes recommendations and develops action plans to improve processes and systems. Flags call for Transfer Center leadership to review and escalate is-sues to facility Administrative Leadership.

• Engages in departmental "team" approach to ensure all elements are communicated (both written and verbal) to facilitate patient transfer and/or throughput.

• Coordinate with Bed / Capacity Coordinator for timely transfer, appropriate bed assignment and to ensure the patient's information is accurate and viable.

• Adheres to established protocol, procedure, and standard of care, escalates issues through the established Chain of Command in a timely manner.

• Maintains current and accurate information in Electronic Health Care Record.

• Actively participate in new employee orientation and on-going training, staff meetings, and continuous quality improvement projects.

• Efficiently take all inbound calls and make necessary outbound calls to meet productivity goals set by the department.

• Must be able to multitask by attentively listen and simultaneously type 38-40 wpm.

• Must meet Internet speed requirements: Upload 50 or more; Download 100 or more.

• Provides superior customer service with all interactions.

• Must have clear understanding about the Transfer Center Key performance indicators and be a part of the Access Point Vision to reach the goals.

• Telephonic

• Multidisciplinary Clinical Support Advocate (LPN, Paramedic, EMT) will consistently work in rapid change environment.

Education: Graduate of an accredited school/college

Experience:

• Three years of related clinical experience in an acute care setting (ED or Critical Care Preferred)

• Demonstrated skills in problem solving, analytical and critical thinking, prioritization, negotiation, conflict resolution, proactive decision making.

• Ability to establish and maintain collaborative and effective working relationships.

• Ability to communicate effectively in oral, written, and electronic formats.

Required License/Registration/Certification:

• Current licensure in State of Residence (LPN/Paramedic/EMT)

• Must maintain current licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education. No employee will be scheduled to work any shift if their license has expired. It is the employee's responsibility to ensure that the Manager of the Transfer Center Operations is notified immediately if their license status changes. Failure to comply with this requirement will result in termination of employment.

• Maintain current skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations.

Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.

Who we are:

At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60 community hospitals, 60 rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.