Telephone Triage Registered Nurse

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Telephone Triage Registered Nurse with Work from Home you can be a part of an organization that is devoted to giving back!

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Work from Home family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Telephone Triage Registered Nurse to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

As a Registered Nurse, you will be responsible for delivering high-quality, patient-centered care in line with the requirements of the department and the standards of practice for the relevant state and specialty. Collaborating with medical providers and the care team, you will provide personalized, comprehensive, and compassionate care, following established nursing models such as "Assess, Perform, Teach, and Manage." You will also act as an advocate for patients, families, and caregivers, embodying the organization's vision, mission, and values to ensure an outstanding patient experience and positive clinical outcomes.

Schedule / Shift: (4) 10's or 5 (8's) mid-shift starting at 10am, 11am or 12pm CST. Weekend rotation 2 days per month as well as holiday rotation required.

In this role you will:

Provide nurse advice and triage services to consumers calling with clinical questions

• Provide appropriate compassionate advice to callers using evidence based clinical decision tools to help callers make personal health decisions. Make cross referrals as indicated. Facilitate referrals and event registration through internal transfer mechanisms.

• Utilizes nursing skill and along with approved protocols to provide telephone nurse triage and/or health advice to consumers with clinical questions or symptoms.

• Facilitates referrals for health services as appropriate via telephone and performs all components of call processing

• Ensures performance standards are met and accepts constructive feedback

• Speaks with a pleasant, professional phone voice and provides superior customer service to create an exceptional patient experience.

• Documents caller information and outcomes in a relational database system in accurately and as prescribed by current standards and policies

• Maintains confidentiality, HIPAA and PHI compliance

• Communicates appropriately and clearly with departmental management, co-workers and callers and exhibits willingness to master new work routines and methods

• Practices and adheres to HCA's "Code of Conduct" and "Mission and Value Statement"

• Provides homecare, advice and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals and preserves caller's autonomy, dignity and rights.

• Maintains and contributes to a collaborative professional and ethical work environment.

• Actively participates in team meetings and engages in the processes of the contact center

Qualifications that you will need

• Associate Degree in Nursing or RN Diploma

• Required

• Bachelor's Degree in Nursing

• Preferred

• 3+ years of experience in bedside nursing required

• Telehealth experience helpful, not required

• BLS Certification Required

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Telephone Triage Registered Nurse opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.