Telephone System Coordinator

Posting Summary

Position Title Telephone System Coordinator FLSA Non-Exempt Department Information Technology Center Job Summary

Xavier University of Louisiana is accepting applications for the position of Telephone Systems Coordinator. Provide a full range of telephone switchboard duties, including transferring calls and relaying messages. Assists with clerical, technical and student printing. May also provide reporting and/or taping of incoming telephone calls that may be a threat to stakeholders. AA/EOE

Minimum Qualifications

• High school diploma

• Basic understanding of troubleshooting telecommunications systems

• Excellent communication skills

• Excellent speaking voice and love for helping others

• Superb customer service skills

• Knowledge of switchboards and telephone systems

Preferred Qualifications

• Conflict resolution prowess with clients needed

• Must have the ability to work with people at every level of the organization from entry-level to upper management

Special Requirements Summary Work Hours

Full time

KSA's

Knowledge, Education, Experience, and Proficiencies

• High school diploma

• Basic understanding of troubleshooting telecommunications systems

• Excellent communication skills

• Excellent speaking voice and love for helping others

• Superb customer service skills

• Knowledge of switchboards and telephone systems

Essential Duties and Responsibilities

Essential Duties and Responsibilities Description

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.

• Takes and relays messages in an accurate and timely manner.

• Being cognizant of academic calendar and major campus events, especially those that are public events.

• Assist internal users when experiencing problems dialing or making outgoing calls

• Performs operator functions including connecting and transferring calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.

• Provides a pleasant and helpful phone contact for callers.

• Performs clerical duties as assigned to maintain workflow in the department.

• Assist with data review and retrieval and review.

• Statistical analysis pertaining to data collected from incoming switchboard system.

• Assist in maintaining monthly reports of Student printing Software (WEPA)

Posting Detail Information

Posting Number S396P Number of Vacancies 1 Desired Start Date 07/01/2024 Position End Date (if temporary) Posting Date 06/13/2024 Application Review Date Closing Date Open Until Filled Yes Special Instructions to Applicants

Attach online only your resume, references and cover letter.

Quicklink for Posting https://jobs.xula.edu/postings/3157

About Xavier

About Xavier

Founded in 1925 by Saint Katharine Drexel and the Sisters of the Blessed Sacrament, Xavier is Catholic and historically Black. Located in New Orleans, the ultimate purpose of the University is to contribute to the promotion of a more just and humane society by preparing its students to assume roles of leadership and service in a global society. This preparation takes place in a diverse learning and teaching environment that incorporates all relevant educational means, including research and community service.