Accor Hotels Dallas , TX 75201
Posted 2 weeks ago
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
What you will be doing:
Ensure that guest calls are received promptly and dispatched to the appropriate individuals/departments
Respond to general hotel questions from outside callers and guests
Complete knowledge of the phone operating system including trouble shooting
Flexible schedule including mornings, evenings, weekends, and holidays
Knowledge of emergency procedures including calls for Emergency Services and use of our Emergency extension
Ensure that guests' needs are responded to promptly and that all guests are acknowledged, however busy and whatever time of day.
Communicate hotel features, services, and daily activities to guests
Resolve guest complaints, ensuring guest satisfaction with proper follow up and documentation
Log, dispatch and clear tickets within Royal Service Management system
Facilitate order taking for In-Room Dining queries
Suggestively up-sell and offer recommendations on menu choices
Effectively communicate with In-room Dining team and kitchen to ensure prompt delivery
During peak or scheduled times, assist with guest registration at Front Desk and Reservation creation in support of Reservations department
Build guest loyalty through personalized service
Coordinate guest room billing
Respond to all guest requests in person, via email, and via phone
Assist with other tasks as required and where necessary to ensure optimum service to guests
Qualifications
Your experience and skills include:
High school graduate or equivalent vocational training certificate
Previous experience in Guest Relations an asset
Computer literate in Microsoft Office applications
Very comfortable working with different applications and systems
Knowledge of Opera Property Management system an asset
Fluency in English both verbal and non-verbal
Ability to:
perform job functions with attention to detail, speed and accuracy
prioritize and organize
be a clear thinker, remaining calm and resolving problems using good judgement
work cohesively with co-workers as part of a team
work with minimal supervision
maintain confidentiality of guest information and pertinent hotel data
Physical abilities:
Exert physical effort in transporting (30 pounds) approximately 100 feet.
Endure various physical movements throughout the work areas.
Reach 1-2 feet.
Remain in stationary position (both standing and sitting) for 6-8 hours throughout work shift.
Walking, bending, kneeling, use of ramps and stairs.
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.
Additional Information
What's in it for you:
Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary Shift Meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academy designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
Career development opportunities with national and international promotion opportunities
Accor Hotels