Telephone Specialist - Telecommunications

State Of Missouri Cape Girardeau , MO 63701

Posted 3 weeks ago

Position Summary Benefits Supplemental Questions

Telephone Specialist


Full time


  • Retrieve/post billing records from/to various sources

  • Maintain and distribute billing records to customers

  • Answer and direct incoming calls to the University Switchboard

  • Maintain a working knowledge of University departments and employees

  • Train new student switchboard operators

  • Maintain Department Inventory database

Required Qualifications:

  • High School Diploma

  • Demonstrated experience working with Word, Excel and Access (for full consideration, Microsoft Office Testing is required by March 15, 2019; see "Additional Information" section below for instructions)

  • Ability to work independently with limited supervision

  • Excellent interpersonal, verbal, and written communication skills

  • Demonstrated experience and understanding of quality customer service

  • Demonstrated commitment to a diverse work environment, including working with multi-cultural populations and an understanding of, and sensitivity to, issues affecting women and minorities

Required Information & Deadline: Application Deadline: To ensure full consideration, application materials must be received by April 12, 2019. The position is available immediately and will remain open until filled.

To Apply: Complete the online application by clicking on the APPLY button at the top of the page. You will need to submit the following in order for your application materials to be complete.

  • letter of interest addressing all position qualifications
  • current resume
  • names and contact information of three professional references may be asked for at a later date

Additional Information: For full consideration, Microsoft Office testing is required to be completed within the past year and by the deadline date listed above. To schedule the Microsoft Office skills tests, please call Testing Services at (573) 651-2836. Proof of Microsoft Office Specialist Certification can be submitted in place of required testing.

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Telephone Specialist - Telecommunications

State Of Missouri