Telephone Service Representative

Hope Credit Union / Hope Enterprises Jackson , MS 39201

Posted 2 months ago

Job Summary

The Position is responsible for providing excellent customer service and quick turnaround in response to customers' calls to the Call Center.

Primary and Essential Functions

  • Leads and supports Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance.

  • Answer telephone calls from customers and provide assistance as requested.

  • Maintain security over customer information.

  • Provide excellent customer service in a timely fashion.

  • Process member requests for debit and ATM cards.

  • Open accounts for new and existing members.

  • Process mail in deposits and payments.

Secondary Functions

  • Perform general administrative duties such as attending meetings, report production, etc.

  • Update all information on members account and mail outs.

  • Recommend process improvements.

  • Recognize, document, and alert Call Center Supervisor of trends in calls.

  • Perform other duties as assigned by supervisor.

Competencies/Skills

  • Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products

  • Ability to read and interpret documents, write routine reports and correspondence

  • Ability to speak effectively before groups of customers and employees of the organization

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

  • Ability to compute rate, ratio, percent, and interpret data

  • Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions

  • Ability to deal with problems involving a few concrete variables in standardized situations

  • Excellent customer service skills

  • Excellent telephone manners

Desired Qualifications

  • Associate's degree; business concentration preferred
  • 3 or more years of experience in banking/credit union as Teller or Member Service Rep
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Telephone Service Representative

Hope Credit Union / Hope Enterprises