Telephone Service Representative

Hope Credit Union / Hope Enterprises Jackson , MS 39201

Posted 2 months ago

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Job Summary

The Position is responsible for providing excellent customer service and quick turnaround in response to customers' calls to the Call Center.

Primary and Essential Functions

Leads and supports Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance.
Answer telephone calls from customers and provide assistance as requested.
Maintain security over customer information.
Provide excellent customer service in a timely fashion.
Process member requests for debit and ATM cards.
Open accounts for new and existing members.
Process mail in deposits and payments.

Secondary Functions

Perform general administrative duties such as attending meetings, report production, etc.
Update all information on members account and mail outs.
Recommend process improvements.
Recognize, document, and alert Call Center Supervisor of trends in calls.
Perform other duties as assigned by supervisor.

Competencies/Skills

Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products
Ability to read and interpret documents, write routine reports and correspondence
Ability to speak effectively before groups of customers and employees of the organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, percent, and interpret data
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Excellent customer service skills
Excellent telephone manners

Desired Qualifications

Associate's degree; business concentration preferred
3 or more years of experience in banking/credit union as Teller or Member Service Rep

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