Telephone Operator

Yale-New Haven Health New London , CT 06320

Posted 2 months ago

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.



Telephone Operators Are Responsible For Answering Switchboard Calls For The Hospital?S Main Campus And Designated Satellite Locations During All Hours Of Operation.

1.Telephone Operator:
2.Answers And Dispatches Calls On Hospital Emergency Lines. Must Be Familiar With Emergency Preparedness Policies Regarding Internal & External Disasters. Code Calling Includes But Is Not Limited To Code Bat?S; Code Met?S, Code Pci?S, Code Grey, Code Orange, Code 123 Red, Code 911, Code Mr. Green, Code Adam, & Code 8?S. Alerts Indicating When Devices Being Monitored For Temperature Thresholds (Medication Refrigerators, Warming Cabinets, Etc.) Are Out Of Range Will Require Calls To Be Dispatched To The Appropriate L&M Personnel.
3.Directs Call Traffic To The Appropriate Areas By Utilizing Various Information Databases.
4.Maintains And Updates Various On-Call Schedules.
5.Maintains Records Of Medical Staff Vacations And Any Other Absence To Provide Appropriate Coverage Information.
6.Must Be Able To Speak Clearly And In A Proper Tone So As To Be Understood In All Capacities.
7.Must Be Familiar With All Hospital Departments, And The Proper Procedure For Contacting Different Areas.
8.Must Be Familiar With The Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, And Other Similar Situations.
9.Must Follow Scripts When Answering Calls At The Switchboard.
10. Overhead Pages Requested Medical & Hospital Staff Based On Requests Made.
11. Meet Performance Expectations For Customer Service, Teamwork, Resource Utilization, And Staff And Self Development As Outlined In Performance Review.
12. Performs Other Duties As Assigned Or Directed To Ensure Smooth Operation Of The Department.

Other information:


High School Diploma Or Equivalent.


Telephone And One (1) Year Experience Customer Service Experience. Computer Experience; Medical Terminology A Plus. Basic Keyboarding Skills Required.


Courteous And Helpful Disposition, Patience; Ability To Meet And Speak With The Public As ?First Contact? Of The Hospital; Articulate And Able To Clearly Give Directions To Locations Within The Hospital.


On The Job Training From Two Weeks To Three Months Depending On Skill Level When Hired.



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Production Operator 2Nd Shift

Tyson Foods, Inc.

Posted 2 months ago

VIEW JOBS 3/9/2019 12:00:00 AM 2019-06-07T00:00 This position is responsible for operating machinery and maintaining production flow while also maintaining a safe work environment and adhering to Tyson policies and procedures. Tasks Applicants will be considered for any open machine operating position on the shift designated in the posting, such as day, evening or night shift. This position may be required to work Saturdays and overtime. The positions consist of operating packaging machines, grinders or stuffers and may include tow motors. The setup, tear down or clean equipment i.e., packaging machines, grinders or stuffers and may include tow motors, may be also required. This position may count, weigh or document product counts and or times, and must be able to perform all positions of rotation. This person will comply with all safety, food safety, GMP and SQF Requirements. Requirements This person must be able use arms and hands above shoulder level and be able to lift 40 lbs. This person must be able to work in extreme hot or cold temperatures in a damp environment. The noise level in the work environment is usually loud. This person must be able to read labels, computer screens, use handheld scanners, and be able to perform basic math calculations. Perform any other work as assigned by supervisor. Tyson Foods, Inc. voluntarily participates in the E-Verify system and uses all tools made available by the federal government to confirm the employment eligibility of all team members. Persons offered employment with Tyson Foods are required to provide documentation proving their employment eligibility, and all offers of employment are contingent upon successful completion of the E-Verify process. What is E-Verify (English) (Español)EEO is the Law (English) (Español)Right to Work (English) (Español)EEO is the Law Supplemental (English) (Español)Pay Transparency Policy Statement (English) (Español) All Tyson Team Members are responsible for safety. This includes but is not limited to personal safety and food safety. Tyson Foods, Inc. New London CT

Telephone Operator

Yale-New Haven Health