US Oncology, Inc. Eugene , OR 97401
Position SummaryWillamette Valley Cancer Institute is looking for a Telephone Operator to join their administrative team at their Eugene, OR clinic located off of Country Club Road. Responsible for answering, directing, and triaging all incoming calls to our clinic, this person must have strong phone communications skills as well as experience with complex multi-line phone systems. Highly organized individuals that have the ability to multitask in a fast-paced environment will find the most success. While medical office experience is preferred it is not required.
Employment Type: Full Time, 40 hrs/week
Benefits: M/D/V, Life Ins., 401(k)
Location: Eugene, OR
Under direct supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
Takes and relays messages in an accurate and timely manner.
Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
Provides a pleasant and helpful phone contact for callers.
Responsible for opening and closing the switchboard.
Responsible for the in-house paging system.
Performs clerical duties as assigned to maintain workflow in the department.
Experience and Education:
High school diploma or equivalent required.
At least one (1) year of office experience, preferably in a medical/clinical setting
More About The Company
Willamette Valley Cancer Institute and Research Center is an independent, physician-led practice delivering leading-edge technology and treatment options and conducting innovative research. Founders of the practice pioneered community-based care to enable more cancer patients to receive high-quality care while staying close to the critical support of family and friends. We are committed to excellence which means providing the latest in cancer-fighting medical treatments and technologies.
Located in the beautiful Eugene-Springfield area, a mid-sized community where you can experience the splendor of all four seasons in a moderate climate. The South Willamette Valley is known for being wine country, and Eugene is a haven for wine lovers and craft beer enthusiasts. Superb skiing or a walk on the beach is within an hour's drive. Home to TrackTown USA and the University of Oregon, it's a mecca for runners and fans of track and football.
As a member of The US Oncology Network, one of the nation's largest community-based cancer treatment and research networks, WVCI participates in leading-edge clinical trials through US Oncology research, which has helped develop 75 FDA approved cancer therapies. We serve the Eugene, Corvallis, and Springfield communities with three clinical offices located throughout the Central Oregon area.
To learn more about WVCI and its daily mission, please visit our website at www.oregoncancer.com.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.