Position SummaryMinnesota Oncology has an exciting opportunity for an Telephone Operator Centralized Business Office- St. Paul
Minnesota Oncology offers its employees an exciting, fast-paced, and challenging work environment. We are currently looking for an individual with passion for the healthcare field and someone that can commit to personal accountability and integrity. An ideal candidate will also have excellent oral and written communication skills with an ability to collaborate and work in a team based environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
Takes and relays messages in an accurate and timely manner.
Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary
Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party
Provides a pleasant and helpful phone contact for callers.
Responsible for opening and closing the switchboard.
Performs clerical duties as assigned to maintain workflow in the department.
Ability to Multi-task
Can Successfully Prioritize Tasks
Strong Organizational Skills
Ability to work independently and collaboratively
Ability to analyze and develop solutions to problems and issues
High school graduate or equivalent required.
Office experience in a medical setting preferred.
Experience with a PC based multi-line switchboard system desired.
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
US Oncology, Inc.