Telephone Operator

Join Our Community!

ANCC Magnet Recognized UPMC Passavant is currently hiring a full-time Telephone Operator to support the McCandless Location. Salary will be determined based upon experience.

Shift Details:

• 10am- 6:30pm or 2:30pm- 10pm
• On-call rotating weekends and holidays.
• Shifts will be further discussed during the interview.

Responsibilities:

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
• Determine caller's requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

Qualifications:

• High school graduate or equivalent.
• 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
• Must be able to work all shifts, 7 days a week.
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran