Telephone Operator - PD

St. Catherine Of Siena Rockville Centre , NY 11571

Posted 2 months ago

Telephone Operator - PD

Facility: Mercy Hospital Location: Rockville Centre, NY Department: Telecommunications Category: Administrative / Business Support Schedule: Per Diem Shift: Day, Evening and Night shifts Hours: 7am-3pm ReqNum: 6047559

Telephone Operator

Mercy Hospital is located on the south shore of Nassau County in Rockville Centre. A not-for-profit hospital with 375 beds, Mercy is a member of Catholic Health serving the health care needs of Nassau County and the surrounding area. The population in the hospital's primary service area is ethnically quite diverse with a population of more than 500,000 residents. The telephone operator position will manage all calls to the facility with superior customer service skills ensuring a pleasant experience.

Responsibilities include but are not limited to:

  • Relays incoming, outgoing and interoffice telephone calls.

  • Receives and transmits messages through switchboard quickly and efficiently.

  • Pages physicians and hospital personnel on overhead system clearly and effectively.

  • Uses in-house and long range pager appropriately.

  • Answer telephone inquiries according to hospital policy.

  • Performs telephone function pertaining to cardiac arrest, fire, oxygen, disaster.

  • Maintains established departmental/hospital policies and procedures for quality improvement, safety, environmental and infection control.

  • Always promotes positive relations when interacting with patients and/or fellow employees.

  • Performs other job-related duties as required.

  • Effectively deals with public, uses proper telephone conduct.

  • Has knowledge of all department locations and functions.

  • Supports customer service practice of this institution.

EXPERIENCE, EDUCATION AND TRAINING:

  • Computer-literate

  • Customer Service skills

  • Relevant Experience

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Telephone Operator - PD

St. Catherine Of Siena