Telephone Operator

Overview

Catholic Health is an integrated system encompassing some of the region's finest health and human services agencies. The health system has nearly 16,000 employees, six acute care hospitals, three nursing homes, a home health service, hospice and a network of physician practices and multispecialty ambulatory locations.

Mercy Medical Center is a 375-bed not-for-profit hospital known for our compassionate doctors, nurses and health care staff that are committed to providing excellence in care to meet the health needs of our patients. Mercy has earned the Pathway to Excellence designation from the American Nurses Credentialing Center - the only hospital in the region and one of only two in NY State to receive this prestigious award.

We come to our work out of a true sense of mission, seeing every patient we care for in their totality-the body, mind and spirit. Join us as we transform the way health care is delivered.

Job Details

The Telephone Operator is responsible for managing inbound and outbound calls on our Avaya Switchboard, as well as monitoring hospital safety systems

Responsibilities of the Telephone Operator include:

• Operates console and responds to all calls promptly

• Operator is familiar with codes and alarms

• Operator is knowledgeable on activation of beeper

• Performs duties within the Telecommunications department

• Complies with dress code

• Conducts him or herself in a professional manner on behalf of MMC

• Maintains a safe work environment

• Operator handles patient information correctly

• Operator is familiar with codes and alarms

• Operator is knowledgeable on activation of beeper(s)

• Performs duties within the Telecommunications department

• Conducts herself or himself in a professional manner on behalf of MMC

• Complies with dress code

• Accepts additional duties as needed

Requirements for the Telephone Operator role include:

• High School Graduate or equivalent

• Prior experience with switchboard operations preferred

• Excellent oral communications skills required.

Salary Range

USD $23.73 - USD $23.73 /Hr.

The salary range or rate listed does not include any differential pay or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, employees are eligible for generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.