Telephone Operator

Overview

St. Charles Hospital is a 243-bed, acute care community hospital located in Port Jefferson, NY and is a proud member of Catholic Health Services of LI, the healing ministry of the Diocese of Rockville Centre, and has served the residents of the Three Village area for more than 110 years.

This non-profit hospital features three centers of excellence: Maternal/Child services, Orthopedics and Rehabilitation. St. Charles also offers services in general surgery, colon/rectal surgery, bariatric surgery, neurosurgery, ENT, pediatrics, diagnostic imaging, emergency medicine, epilepsy, stroke care, Female Pelvic Floor Disorders Center, and a nationally accredited Sleep Disorders Center.

St. Charles is renowned for its outstanding customer service and scored as one of the top hospitals on Long Island in the delivery of high quality care.

Job Details

The Telephone Operator acts as primary public contact in performance of computerized telephone operator duties.

Responsibilities:

• Employee aids in the orientation and training of new employees

• The night operator is also responsible for covering the console and the Physician's Answering Service. The incumbent performs such other related duties and tasks as may be assigned or required.

• Operator's duties include computerized console and routing all calls to proper departments, any phone inquiries concerning the hospital, receiving complaints and referrals to the appropriate department. Reports phone equipment trouble to the Help Desk

• Enter change in shift for Respiratory, Phys. Assist and Nursing Supervision, etc.

• Contact interns and residents for outside calls, units and codes.

• Announce codes properly, notify fire department, police and appropriate hospital personnel, disaster drill and bomb threat drill.

• Assists when receptionist is not available.

• Acts appropriately when teamwork is necessary, assists TAS operator during busy periods.

• Must be articulate, courteous and accurate when answering phones.

• Night operator responsible to handle TAS and operator tasks.

• Attends continuing education programs on-site and off-site

Requirements:

• High School Graduate ,GED or relevant experience.

• Typing necessary

• 1-2 years of computer and console experience preferred.

Salary Range

USD $21.80 - USD $26.00 /Hr.

This range serves as a good faith estimate and actual pay will encompass a number of salary range or rate listed does not include any bonuses/incentive, differential pay or other factors, including a candidate's qualifications, skills, competencies and experience. The forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth