Telephone Operator

Seattle Children's Hospital Seattle , WA 98113

Posted 2 months ago

Responsibilities

Responsible for answering incoming telephone calls from patients/families, the community, and internal hospital staff and connecting callers to providers, teams, and resources throughout the organization. Telephone Operators model Seattle Children's core values by providing excellent, quality customer experiences for Seattle Children's patients/families, the community, and clinic partners.

Telephone Operators provide information and customer service to families using critical thinking skills to best determine a caller's request and where to route the call within the organization. Telephone Operators demonstrate empathy, high attention to detail, effective communication, and commitment to teamwork. Staff in this role communicate frequently with our many partners, both internal to and outside our organization. Telephone Operators use multiple software applications to efficiently process calls, to deliver communications for all hospital emergencies, and to maintain on-call schedules for clinical teams.

Requirements

Required Education/Experience: - High School graduate or equivalent experience

  • Basic computer skills

  • Previous experience answering high volume telephone lines

  • Previous work or volunteer experience interacting with the public in a customer service capacity Required Credentials: - N/A Preferred: - An Associates Degree or higher

  • Prior hospital or healthcare experience

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children's -- to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families' ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho - the largest region of any children's hospital in the country.

In 2022, U.S. News & World Report once again ranked Seattle Children's among the nation's best children's hospitals - for the 30th year in a row.

For more than a decade, Seattle Children's has been nationally ranked in all 10 specialty areas evaluated by U.S. News & World Report. We are honored to be the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, and classified among America's best large employers by Forbes, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values:

Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it's delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Covid-19 Vaccination

Seattle Children's requires that all employees be fully vaccinated against COVID-19. All offers are contingent and your vaccine status will be verified at onboarding.

Our Commitment to Diversity

Our community welcomes diverse experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our increasingly diverse patients and families. Our organization recruits, employs, trains, compensates, and promotes without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children's are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves within this community, which cultivates and promotes equity, diversity, and inclusion at all levels.

Seattle Children's is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Telephone Triage Registered Nurse

Neighborcare Health

Posted 3 weeks ago

VIEW JOBS 11/4/2022 12:00:00 AM 2023-02-02T00:00 <p>Work from home after 6 months!! Eligible for up to $5,000 sign on bonus!!</p><p>Purpose</p><p>The Registered Nurse (RN) works in partnership and joint accountability within an interdisciplinary team to achieve Neighborcare's Mission, Guiding Principles and goals. The primary focus of the RN is to optimize the health status of patients across the lifespan through chronic condition management, patient education, emergent triage, and performing complex procedures. RNs build relationships with their patients through face-to-face and telephonic care and work in partnership with each other to meet the needs of patients throughout Neighborcare Health. The RN follows the Nursing Process to assess, plan, implement and evaluate nursing care in a Patient Centered Medical Home.</p><p>This position is eligible for the Staff Referral Program. Neighborcare Health offers a robust benefit package including Continuing Education, Health (Med/Dent/Vision) &amp; Wellness, 18+ days Paid Time Off (for 1.0 FTE), 9-Paid Holidays, Retirement Pet Insurance, and more!</p><p>In this position you will:</p><ul><li>Collaborate with patients, clients, staff, and community partners to identify and address the ways that systemic racism and other forms of compounding bias are root causes of disparities in clinical/mental health and homelessness in Black, Indigenous, and other communities of color and other communities that have experienced historical and structural oppression.</li></ul><p>Working in Partnership</p><ul><li><p>Provide care to defined panels of patients in the outpatient clinic setting and work as members of Neighborcare's nurse team. Maintain joint accountability to the clinic team and to the medical program as a whole, to include supporting colleagues throughout the organization either on site or remotely as needed</p></li><li><p>Work with team members and leaders to define and reassess priorities and plan, communicate, and execute care elivery. Participate in Quality and Performance Improvement efforts at the site/program to improve patient outcomes</p></li><li><p>May serve as a preceptor for new staff and/or students who are assigned to Neighborcare as part of their professional education</p></li></ul><p>Chronic Condition Management</p><ul><li><p>Establish partnerships with patients and families in person and via telephone for positive outcomes in health status. Identify patient goals for improving their health status and management of chronic physical and mental health conditions</p></li><li><p>Assess patient understanding of their condition and readiness to change. Provide patient with education about the disease process; offer tools and skills needed to achieve self-management goals. onitor, track, and follow-up with patients to ensure care needs are met utilizing patient panel reports</p></li></ul><p>Patient Education</p><ul><li><p>Provide patient education across the lifespan in person and over the phone (select roles may focus on specific patient populations, including pediatric, perinatal, or individuals experiencing homelessness). Assess barriers to learning and tailor education to meet patients' individual learning styles and needs</p></li><li><p>Educate patients about medications, abnormal laboratory results, and self-management of acute and chronic conditions. Promote wellness and the importance of preventive care. Provide motivational interviewing and harm reduction counseling</p></li></ul><p>Triage Emergent Health Issues and Perform Select Clinical Procedures</p><ul><li><p>Respond to emergent health issues in person and via telephone to assess, advise, and provide first aid and Basic Life Support as needed</p></li><li><p>Perform complex procedures as appropriate for the RN scope of licensure and the individual RN's competency (may include wound care, IV insertion and fluid/medication administration, urinary catheter insertion and removal). Administer select injections and medications</p></li></ul><p>Required qualifications for this position include:</p><ul><li><p>Completion of an accredited RN program</p></li><li><p>Valid Washington State Registered Nurse license</p></li><li><p>BLS certificate</p></li></ul><p>Preferred qualifications for this position include:</p><ul><li><p>1+ years RN experience in a primary care, hospital and/or home care setting or comparable social service setting</p></li><li><p>Board Certification in applicable specialty areas</p></li></ul><p>Our Mission</p><p>The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.</p><p>About our Service Commitments</p><p>Our service commitments were created by staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/</p><ul><li><p>Serving patients</p></li><li><p>Serving each other</p></li><li><p>A warm welcome</p></li><li><p>Caring</p></li><li><p>Respect</p></li><li><p>Working together</p></li><li><p>Trusting Relationship</p></li></ul><p>About us</p><p>For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.</p><p>Union: Yes</p><p>Full job description will be provided during the interview process.</p><br> Neighborcare Health Seattle WA

Telephone Operator

Seattle Children's Hospital