Telephone Operator

TELEPHONE OPERATOR

MUST BE AVAILABLE TO WORK 1ST AND SECOND SHIFT TO INCLUDE WEEKENDS/HOLIDAYS

8 HOURS PER PAY PERIOD

MIAMI VALLEY HOSPITAL

The Telephone Operator provides a welcoming and positive first impression of Premier Health, processing incoming, outgoing, network and interfacility calls regarding hospital services, provides on-call information and processing, patient information, and directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the emergency using the public broadcast system (PBX), wireless and/or Vocera messaging, enterprise on-call scheduling system, to ensure appropriate response teams or on-call physician(s) respond to the emergency in life/death situations.

The operator monitors/documents a response team log and a log of each emergency for regulatory reporting (i.e. Code Red). The Telephone Operator processes pages via audio, wireless messaging, and/or radio equipment.

Education

Minimum Level of Education Required: High School Diploma / GED

Additional requirements:

Position specific testing requirement: typing test - 30 minimum words per minute

Licensure/Certification/Registration

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Preferred experience: Telephone operator or high call volume management

Other experience requirements: Customer service