Telephone Operator, Per Diem, Variable Shift, St Helena

Located in one of the most beautiful regions in the United States, St. Helena Hospital was founded in 1878 and has a rich history of innovative medical care.

We are comprised of a 151-bed hospital, emergency department and medical offices with centers of excellence in specialty care, including Adventist Heart and Vascular Institute, Coon Joint Replacement Institute, Martin-O'Neil Cancer Center and Behavioral Health units. In the heart of Napa Valley, St. Helena is a charming place, and the quality of life is unsurpassed with outdoor adventure, rejuvenation at luxurious spas, popular restaurants, as well as perfect weekend getaways to San Francisco or the coast.

Job Summary:

Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed.

Performs light clerical functions. Occasionally trains new employees.

Job Requirements:

Education and Work Experience:

• High School Education/GED or equivalent: Preferred

• Associate's/Technical Degree or equivalent combination of education/related experience: Preferred

• Customer service call center experience: Preferred

Essential Functions:

• Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times. Answers, evaluates, and directs all calls efficiently.
  
  Responds with patience and positive attitude to the caller's request. Provides answering service coverage for identified departments and in accordance with established procedures.

• Operates paging system in accordance with established procedures. Acts as a dispatcher between hospital personnel and security when the security office is closed. Handles emergency calls in accordance with established procedures.

• Monitors calls to ensure they have been properly followed through. Monitor all alarm panels, telephones, two-way radio, and fax located in the department.
  
  Document any malfunctions and/or alarm activations and notify designated personnel/departments as required. Verifies and updates on-call lists.

• Assists with admitting patients as needed. Ensures patient information is maintained, current and correct. Sorts and distributes mail as needed.

• Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.

• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.