Telephone Operator (Pbx Operator)

John Q. Hammons Hotels & Resorts San Marcos , TX 78666

Posted 6 days ago

About Us

Atrium Hospitality is a leading hotel and asset management company, overseeing a portfolio of hotels licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

Position Description

Job Purpose:

To operate hotel's switchboard to relay incoming, outgoing, and interoffice calls and to provide a professional, prompt, and friendly telephone and message service to the hotel guests and staff, and to project an image of reliability and professionalism through such services.

Job Responsibilities:

  • Maintains a professional attitude toward customers and employees and continuously is aware that a phone conversation is the first impression most people have of the hotel.

  • Answers all incoming calls and routes them accordingly and does so in a timely, professional and polite manner. Also, handles all paging and radio communications in a similar manner.

  • Assists in filing of folios, registration cards, etc. on a daily basis.

  • Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in and stay over guests in the appropriate manner.

  • May supply information to callers and record messages.

  • May keep record of calls placed and toll charges.

  • May perform clerical duties, such as typing, proofreading, and sorting mail.

  • May operate system of bells or buzzers to call individuals in establishment to phone.

  • Other duties as assigned.

Job Skills:

  • Speak clearly and listen carefully.

  • Use personal judgment and specialized knowledge to give information to people.

  • Change easily and frequently from one activity to another such as from typing to searching in a directory, to using a telephone.

  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications:


  • HS Diploma or equivalent

Benefits and EEO

Full-time associates are eligible for the following benefits:

  • Paid Time Off

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Short-term and long-term disability

  • Company paid life with employee paid supplemental options

  • Matching 401-k for eligible participating associates

  • Company Hotel Travel Discounts

Working for Atrium Hospitality offers more than a great job; it offers the ability to make a difference in a meaningful way every day. Whether you are a recent graduate, new to the industry, or an experienced professional, Atrium provides extraordinary opportunities for growth and competitive compensation and benefits in an exciting, customer-centric workplace.

Atrium Hospitality is an Equal Opportunity/Affirmative Action EmployerMinorities/Females/Individuals with Disabilities/Protected Veterans Click here to view EEO is the Law

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Telephone Operator (Pbx Operator)

John Q. Hammons Hotels & Resorts