Telephone Operator - Part-Time

Highmark Inc. Natrona Heights , PA 15065

Posted 2 months ago

Description

GENERAL OVERVIEW:

Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication.

ESSENTIAL RESPONSIBILITIES:

  • Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications. Triages and prioritizes calls as to their urgency, and accurately routes accordingly. (85%)
  • Immediately responds to all alarms, security calls, and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the supervisor any problems with, or abuses of the alarm system. Logs emergency response information, as appropriate. May reprogram the computerized fire alarm system after it has been activated. (10%)
  • Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures. (5%)
  • Performs other duties as assigned or required.

QUALIFICATIONS:

Minimum

  • High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.

  • Excellent telephone skills and interpersonal communication skills.

Preferred

  • Training as a Telephone Operator, Receptionist, or priority Dispatcher.

  • Experience using a PC-based telephone operator console.

Primary shift would be:

Week 1

Monday 4:30 pm to 8:30 pm

Friday 4:30 pm to 8:30 pm

Week 2

Monday 4:30 pm to 8:30 pm

Thursday 3:00 pm to 11:00 pm

Friday 4:30 pm to 8:30 pm

Saturday 3:00 pm to 11:00 pm

Summary

Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf)

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please call HR Services at 844-242-HR4U or visit HR Services Online at HRServices@highmarkhealth.org


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Part Time Event Specialist

Advantage Sales And Marketing, LLC

Posted 2 weeks ago

VIEW JOBS 4/2/2019 12:00:00 AM 2019-07-01T00:00 Summary Part Time Event Specialist . Are you outgoing and enjoy interacting with people? If promoting brand awareness through product demonstration sounds appealing, then Advantage Solutions' Part Time Job is the right fit for you! We are looking for Brand Ambassadors who will engage customers by promoting products to increase sales. If you have experience in food services, retail, and/or customer service or simply enjoy interacting with customers, then we want to hear from you! Things to consider: * Shifts are generally 12:30pm – 6:30pm Thursday, Friday and Sunday and 10:30am – 4:30pm on Saturdays. * Based on location, there may be availability for extra shifts throughout the week * Competitive pay rates Take this opportunity to join North America's leading business solutions provider to manufactures and retailers, where you will help build your career working with amazing people and earn competitive pay rates! Apply today! What We Offer: * Part Time Benefits (Dental and Vision) * 401(K) with company match * Vacation Time * Paid Training and ongoing career development What You'll Do: * Interact in a friendly, enthusiastic, and outgoing manner with management and customers. * Generate brand awareness and positive product impressions to increase sales. * Assess customers' needs and interests in order to best recommend products. * Set up, break down, product preparation and sampling during in-store demonstrations. * Timely completion of all call reports, paperwork, and on-going training by required deadlines Qualifications: * High School Diploma preferred or equivalent job-related experience * Sales and/or customer service experience preferred * Must be available Friday - Sunday * Daily Internet/email access and/or smartphone required * Background check required * Stand comfortably for up to 6 hours a day. Advantage Sales And Marketing, LLC Natrona Heights PA

Telephone Operator - Part-Time

Highmark Inc.