Telephone Operator

Job Description

Answers and routes calls received by the Hospital's main telephone, paging and doctor's answering systems. Performs miscellaneous clerical and receptionist duties.

Job Responsibility

• Answers and routes calls received by the main telephone, paging and doctor's answering service systems.

• Provides patient information assistance to callers.

• Monitors all emergency alarms and dispatches appropriate response teams.

• Maintains appropriate logs and records.

• Greets visitors at front desk of hospital lobby.

• Directs visitors to their destination by providing verbal directions and handouts.Must be familiar with the physical layout of the hospital.

• Ensures transportation for patients to, from and within the System.

• Provides access to telephonic interpreter services for visitors and patients with limited English proficiency

• Performs related duties, as required.

• ADA Essential Functions

Job Qualification

• High School Diploma or equivalent, required.

• Ability to work additional shifts, as needed.

• Gracious manners, pleasant speaking voice, calm demeanor and the ability to work under stress, required.

• Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).