Telephone Operator IV

Job Title: Telephone Operator IV

Department:Communications

Shift: 3:00 PM - 11:00 PM (with rotating weekends)

Collective Bargaining Unit: AFSCME 1178

Job Summary

Manages the day-to-day operation of the Communications Room which includes all installed and experimental hardware, software, and systems. Participates in special projects as instructed by Director.

This position is exempt from Career Service under the CCH Personnel Rules.

Typical Duties

• Manages and maintains the day-to-day operations of the Communications Room.
• Supervises Telephone Operators and other staff as needed.
• Monitors hardware, software, and systems for ongoing performance. Alerts Director to any problems that may occur.
• Enters, edits, and approves payroll.
• Participates in disciplinary processes.
• Submits reports to support volume indicators on a weekly, monthly, quarterly and annually.
• Performs other duties as assigned.

Minimum Qualifications

• High School Diploma or GED is required (proof must be provided at time of interview).

• Four (4) years of experience in Hospital Telecommunications/Switchboard Operations is required.

• Two (2) years of experience supervising staff is required.

• Knowledge and experience with telecommunications systems and equipment service is required.

• Must have knowledge of Cerner, Centrex, PBX, ISDN, voice mail and paging console systems is required.

• Ability to effectively deal with all levels of personnel and public is required.

• Ability to effectively communicate both verbally and in writing is required.

MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING

Preferred Qualifications

• Bachelor's degree from an accredited college or university

• Bilingual

Knowledge, Skills, Abilities and Other Characteristics

• Knowledge of Paging system, Cardiac. Arrest System, directory information, conference calls, external and internal emergency calls.
• Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups.
• Willingness to understand be able to be able to discuss, explain to others and at times to implement and operate new equipment for improved efficiency and effectiveness.
• Ability to train by presenting concepts and demonstrating tasks.
• Ability to prioritize, plan and organize projects and tasks.

VETERAN PREFERENCE PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.

• Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, "Are you a Military Veteran?"

• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11).

Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.

OR

• A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.

Benefits Package

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: http://www.cookcountyrisk.com/

Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

• Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.
• CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY GOVERNMENT IS AN EQUAL OPPORTUNITY EMPLOYER