Telephone Operator

Grady Health System offers many career paths for experienced professionals. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding career at Grady!

SUMMARY

Duties are to answer and route all incoming calls to requested areas (unless restricted by Grady Health System Policy) and locate personnel and house staff by public address system, pocket pagers, cell phone, or other assigned devices. Operator must provide excellent customer service to patients and staff by answering calls in a professional and warm manner. Other duties include but are not limited to: facilitation of paging alerts for cardiac arrest (CODE BLUE) and fire codes (CODE RED); provision of physician on call schedule information; assistance to hospital personnel and patients with long distance calls; notification of severe weather reports; and overall general hospital information patient, families, staff physicians, and the community at large.

QUALIFICATIONS

• High School Diploma or equivalent required

• Past employment within a healthcare facility, and one year of experience in PBX/Switchboard environment preferred

• Must have effective communication skills and must be able to multi-task in a fast paced environment

• Must be detail oriented, customer focused, have a pleasant speaking voice, and possess skills in proper telephone etiquette

• Must be able to handle emergency calls in a professional and calm demeanor

• General knowledge of medical terminology preferred

• Bilingual with Spanish proficiency preferred

Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.