Telephone Operator

Overview

Founded in 1887 Dignity Health - California Hospital Medical Center is a 318-bed acute care nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center the Los Angeles Center for Womens Health obstetrics and pediatric services and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health one of the nations five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/californiahospital for more information.

Responsibilities

About this opportunity:

All employees are expected to perform their duties in alignment with the vision and values of the organization. The person doing this job is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost-effective manner. Under the supervision of the Supervisor-Communications and according to specified procedures operates a console telephone switchboard in order to relay incoming outgoing and inter-office calls: performs various hospital communications duties such as overhead paging pager paging and annunciation of emergency codes.

Qualifications

Qualifications:

• Minimum of one (1) year experience in a hospital environment using a PBX switchboard and have a well-modulated voice with clear and accurate pronunciation providing customer service and activation of codes.

• High school diploma required.

• Bilingual Skills required (English/Spanish).

• Computer knowledge required. Must be able to demonstrate proficiency in Microsoft Office Suite.

• Fire Safety card required.

This position is represented by SEIU.