Telephone Operator

Common Spirit Bakersfield , CA 93301

Posted 2 weeks ago

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Overview

Founded by the Sisters of Mercy Mercy Hospitals have a history of caring for our community that goes back more than 100 years. We provide a broad range of medical and surgical services including minimally invasive and outpatient options. Our family of services includes the areas only inpatient oncology unit the Orthopedic Spine and Hand Center Family Birth Center the Lactation Support Center and retail store and many others. Mercy Hospital Downtown is a 194-bed facility located in downtown Bakersfield. Mercy Hospital Southwest is a 78-bed facility and the only hospital located in the rapidly growing area west of Highway 99. Mercy Hospital is a member of Dignity Health and is a trusted community partner serving residents of Bakersfield and Kern County with quality compassionate care since 1910. Learn more at https://www.dignityhealth.org/central-california/locations/mercy-bakersfield.

Responsibilities

Position Summary:

Performs duties in alignment with the Mission and Policies of the organization. Performs duties in support of and in compliance with the performance improvement plan, JCAHO and other licensing, accrediting and regulatory agencies.

Performs duties necessary to coordinate hospital PBX system and its applications. Is responsible for incoming and outgoing telephone calls, overhead paging, Fire Alarms, CODES, Hospital directory and Patient inquiry.

Responsible for contacting the appropriate or designated on-call teams and or Administrator on-call. Assists outside vendors, chaplains, security and others on an as need basis.

Qualifications

Minimum Requirements:

Experience in a call center setting or experience working with multiple phone lines
High School Diploma/GED, or 2 years equivalent work experience

Special Skills:

Typing 35 WPM, telecommunication experience
Working knowledge of various phone processes (PBX and/or Switchboard)
Working knowledge of computer systems
Ability to multi-task and prioritize
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to interpret an extensive variety of instructions furnished in written, oral and diagram form
Must be able to read, write and speak English

This position is represented by SEIU United Healthcare Workers.

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