Telephone Operator-Cardiology Associates Of Greater Waterbury

Waterbury Hospital Waterbury , CT 06701

Posted 2 weeks ago

  • Position Summary:

The Telephone Operator is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

  • Courteously and efficiently answers all incoming calls and connects callers with the correct extension.

  • Takes and relays messages in an accurate and timely manner.

  • Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.

  • Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.

  • Provides a pleasant and helpful phone contact for callers.

  • Responsible for opening and closing the switchboard.

  • Responsible for the in-house paging system.

  • Performs clerical duties as assigned to maintain workflow in the department.


High school diploma or equivalent required. Minimum 1-3 years office experience, preferably in a medical setting.

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Telephone Operator-Cardiology Associates Of Greater Waterbury

Waterbury Hospital