Telephone Operator

Aimbridge Hospitality Fort Walton Beach , FL 32549

Posted 2 months ago

Job Summary

The Telephone Operator's main responsibility is to responds to incoming calls in a timely manner and direct caller to appropriate destination; ensuring efficient communication within to and from the hotel while maintaining attentive courteous and efficient customer service.



  • High School diploma or equivalent and/or experience in a hotel or related field preferred.

  • Must be able to convey information and ideas clearly.

  • Must be able to evaluate and select among alternative courses of action quickly and accurately.

  • Must be able to multi task.

  • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.

  • Must routinely meet deadlines.

  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.

  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.

  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

  • Must be able to work with and understand financial information and data and basic arithmetic functions.


  • Approach all encounters with guests and employees in a friendly service-oriented manner.

  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and nametag when working (per brand standards)

  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.

  • Maintain a warm and friendly demeanor at all times.

  • Employees must at all times be attentive friendly helpful and courteous to guests managers and fellow employees.

  • Handle incoming/outgoing calls in an attentive courteous and efficient manner according to standard operating procedures.

  • Take and deliver messages according to standards.

  • Maintain guest privacy at all times.

  • Provide information about the hotel.

  • Be familiar with emergency procedures.

  • Be familiar with VIP procedures.

  • Be able to provide accurate directions to the hotel.

  • Be familiar with the surrounding area of the hotel.

  • Send/receive guest faxes.

  • Serve as radio dispatcher maintaining proper radio and paging procedures.

  • Record and relay all guest requests and verify completion.

  • Maintain daily activity log.

  • Establish and maintain efficient filing system of guest registration cards.

  • Process wake up calls per the guest's request.

  • Assist with Front desk procedures to include bucket check and any other duties assigned by Front Desk manager

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.


After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details

  • Medical, Dental, and Vision Coverage

  • Short-Term and Long-Term Disability Income

  • Term Life and AD&D Insurance

  • Paid Time Off

  • Employee Assistance Program

  • 401k Retirement Plan

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Production Operator III (Soldering)

BAE Systems Plc

Posted 1 week ago

VIEW JOBS 9/18/2022 12:00:00 AM 2022-12-17T00:00 <p>Job Description I. BASIC FUNCTIONS OF THE JOB:</p><p>To produce a variety of small parts and circuit cards; assemble and wire basic components and subassemblies; and to solder in accordance with J-STD-001.</p><p>II. PRIMARY DUTIES AND RESPONSIBILITIES: (Duties and responsibilities which occupy a major portion of time and importance in the job. Incumbent(s) perform one or more of the following duties.)</p><p>1.Modifies, fabricates and builds equipment and subassemblies working from layout diagrams, schematics, wire prints and verbal instructions. Aligns and joins parts into housing using hand and power tools.</p><p>2.Installs components and parts on chassis, circuit boards, panels and other units using power tools, hand tools and various soldering equipment. Routes and attaches wires and connectors to form circuitry and connect assembly with power supply sources.</p><p>3.Performs intermediate assembly tasks such as potting, encapsulating, cleaning, coating, epoxy bonding, wiring, stamping, etching and color coding parts and assemblies.</p><p>4.Wires various wire cable assemblies to both inside and outside chassis. Assembles and attaches functional and cosmetic hardware such as caps, clamps and knobs using hand and power tools.</p><p>5.Installs finished assemblies and subassemblies in cases or cabinets. Performs touch up painting of cabinets prior to shipping.</p><p>6.Mounts equipment in cabinets or on shelves in vans, ships and test beds using detailed work instructions.</p><p>7.Uses visual aids, drawings, verbal and written instructions to prepare automatic and manual production machinery and equipment to produce small coils and other parts to specifications.</p><p>8.Performs other related duties as assigned.</p><p>WORKING ENVIRONMENT:</p><p>A. Physical Tasks</p><p>Requires sitting, standing and operating hand crimping tools. Occasionally lifts and carries objects up to 30 pounds.</p><p>B. Working Conditions</p><p>Work primarily occurs in a controlled environment. May occasionally work outside or in shelters. <br><br> May be required to work extended hours or weekends. Works with hazardous cutting tools and chemicals. Required Education, Experience, &amp; Skills Required education: High School/GED and 4 years of related assembly / electronics manufacturing experience.</p><p>Experience soldering in accordance with J-STD-001. About BAE Systems Intelligence &amp; Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. <br><br> Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.</p><p>Intelligence &amp; Security (I&amp;S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.</p><p>Our Commitment to Diversity, Equity, and Inclusion:</p><p>At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. <br><br> We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.</p><br> BAE Systems Plc Fort Walton Beach FL

Telephone Operator

Aimbridge Hospitality