Telephone Nurse Advisor - Ellis Fischel Cancer Center

Location: Columbia, Missouri

• Ability to be remote

Shift: Monday

• Friday, 8 - 4:30

Department: Ellis Fischel Cancer Center

Salary Range: $31.26 - $46.10/hour - final salary based on experience

ABOUT THE JOB

MU Health Care seeks a dynamic Telephone Nurse with excellent communication skills to join our team. The ideal candidate thrives in a fast-paced environment, excelling in scheduling precision and service recovery. We value attention to detail in documenting patient data for seamless continuity of care. If you're a dedicated healthcare professional with a deep understanding of medical terminology and a commitment to providing high-quality patient care over the phone, we invite you to contribute to MU Health Care's excellence in healthcare. Join us in making a meaningful impact on the lives of our patients.

ABOUT MU HEALTH CARE

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.

As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care. Learn more about living in Columbia, MO.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one

• Generous paid leave and paid time off, including nine holidays

• Multiple retirement options, including 100% matching up to 8% and full vesting in three years

• Tuition assistance for employees (75%) and immediate family members (50%)

• Discounts on cell phone plans, rental cars, gyms, hotels and more

• See a comprehensive list of benefits here.

JOB DUTIES

Demonstrates ability to accurately perform some or all of the following functions: determine appropriate clinical details to enter/extract data for scheduling, rescheduling, and/or cancelling exams and/or surgical procedures and/or enter notes for pre-certification and follow-up, including patient discharge surveys by utilizing electronic and telephonic systems; enter patient and/or provider data into electronic system; maintain physician privilege list and/or payer requirements, etc.

Maintains and enhances an up-to-date level of knowledge regarding professional telephone nursing practices. Proactively provides service recovery as needed; utilizes message center to communicate and resolve scheduling issues with providers/patients.

Process incoming and outgoing patient and/or clinical staff calls for scheduling, rescheduling, cancellations, and/or conduct phone interviews for pre-procedure screening purposes, as a follow-up of patient discharge, and assessment of real or potential acute chronic health problems, utilizing customer-service-friendly skills and stellar phone etiquette.

Process verbal and written physician, department, and payer requests by obtaining clinical data for scheduling and certifying services; act as a liaison for provider/patient as necessary. As appropriate, maintains low abandonment rate and wait time based on call volume; provides timely follow-up as required; maintains established productivity standards.

Provides information to providers and/or patients regarding prescribed procedures, medications, and therapies, utilizing appropriate physician consultation; understands and explains medical terminology and procedures; identifies patient, family, physician, organization, and community resources for patients and physician consults and referrals.

Records, communicates, and documents data from phone calls to ensure a high quality of care, effective continuity of care, and prudent risk management for the organization.

Validates payer source, obtains pre-certification and/or prior authorization by obtaining clinical data and reviewing InterQual criteria and/or Medicare guidelines, and, as necessary, recommends appropriate level of care.

May complete unit/department specific duties as outlined in department documents.

KNOWLEDGE, SKILLS, AND ABILITIES

Typing ability of 30 words per minute and competency in personal computer use

Missouri Board of Nursing RN or Nurse Licensure Compact multi-state RN. When primary state of residency changes, compact state RNs must apply under new state of residency within thirty (30) days.

One (1) year of RN experience.

Preferred Qualifications

Three (3) years of RN experience.

Additional license/certification requirements as determined by the hiring department.

Physical Demand

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.